Jermaine Mckenzie
Cincinnati
Summary
Results-driven Quality Technician at Octal Extrusion with expertise in statistical analysis and raw material inspection. Proven ability to enhance product quality through meticulous data collection and machine monitoring. Strong communication skills and a commitment to safety standards ensure optimal outcomes in fast-paced environments. Dedicated to continuous process improvement and patient advocacy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Technician
Octal Extrusion
08.2016 - 03.2025
- Examined samples of raw materials before use in production.
- Generated statistical reports based on collected data from tests performed on products or components.
- Maintained lab cleanliness and safety standards.
Assistant Operator
M B Manufacturer
02.2011 - 07.2016
- Monitored machine operations and identified potential issues with machinery.
- Produced quality products by palletizing, packaging and assembling finished items.
- Hand-assembled needed parts with bolts and screws.
Customer Service Representative
FIS Global
01.2005 - 12.2015
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls, maintaining professionalism and composure under pressure.
- Trained new staff on customer service protocols and system navigation.
- Analyzed customer feedback to identify trends and recommend improvements.
Education
High School Diploma -
Hamilton High
HamiltonSome College (No Degree) - Business Management
Beckfield College
Cincinnati, OHSkills
- Statistical analysis
- Raw material inspection
- Laboratory safety
- Data collection
- Machine monitoring
- Process improvement
- Medication administration
- Personal care
- Behavior management
- Communication skills
- Patient advocacy
Certification
- Business Management Certification
- CPR certification
Timeline
Quality Technician
Octal Extrusion
08.2016 - 03.2025
Assistant Operator
M B Manufacturer
02.2011 - 07.2016
Customer Service Representative
FIS Global
01.2005 - 12.2015
Some College (No Degree) - Business Management
Beckfield College
High School Diploma -
Hamilton High