Jermaine Moon
Orlando,FL
Summary
Operations leader with 10+ years of experience driving productivity, safety, and associate performance in high-volume environments. Proven ability to lead hourly teams, manage shift operations, and deliver results across core FC workflows including Receive, Stow, Pick, Pack, and Ship Dock. Skilled in labor planning, defect reduction, Standard Work adherence, and root cause analysis to improve throughput and meet customer delivery promises. Recognized for building strong associate engagement, sustaining safe operations during peak, and partnering cross-functionally with ICQA, Learning, Safety, HR, and Process Assistants to achieve business goals.
Overview
12
12
years of professional experience
Work History
Trailer Dock Release (TDR) Associate / Operations Support
Amazon, MCO5
Davenport, FL
03.2017 - Current
- Support high-volume fulfillment operations by coordinating inbound/outbound trailer flow, enforcing safety standards, and maintaining operational readiness across dock and yard areas.
- Lead dock operations during shifts, coordinating trailer movements, assigning dock doors, and ensuring on-time flow to support FC inbound/outbound productivity targets.
- Partner with Yard Marshals, Process Assistants, Problem Solvers, and Operations Managers to maintain real-time visibility and resolve bottlenecks impacting throughput and customer delivery promise.
- Conduct safety audits, verify trailer seals, and ensure compliance with OSHA, DOT, chocking, and lockout/tagout procedures.
- Reduce dwell time by identifying defects, escalating issues, and supporting root cause analysis to eliminate recurring operational barriers.
- Maintain Standard Work adherence and support onboarding of new associates for dock and yard processes.
- Frequently lift, push, and pull equipment up to 100 lbs and work in variable temperature environments.
- Recognized for reliability, safety ownership, and ability to maintain productivity during peak volume.
North America Learning Delivery Manager
Alorica
Lake Mary, FL
05.2014 - 01.2026
- Led enterprise-wide training operations across the U.S., Canada, and the Dominican Republic, supporting performance, engagement, and operational readiness for thousands of employees.
- Managed a geographically dispersed team of 15 Learning Specialists, providing coaching, performance management, and daily operational leadership.
- Achieved a 98% on-time training delivery rate through effective labor planning, scheduling, and resource allocation.
- Improved employee retention by 13% and NPS by 22% through enhanced training and engagement strategies.
- Standardized processes across regions, improving training quality and reducing variability.
- Reduced new-hire ramp-up time by 30% through optimized onboarding and workflow improvements.
- Led change management initiatives, ensuring adoption of new processes and compliance with corporate standards.
- Partnered with HR, Operations, and SMEs to support business objectives and improve workforce performance.
Education
Bachelor of Arts - Chemistry (Cum Laude)
Virginia State University
Associate of Science - undefined
Richard Bland College of William & Mary
Skills
- Warehouse Management Systems (WMS)
- MS Office Suite
- SAP
- Power BI
- Salesforce
- LMS
- SharePoint
Timeline
Trailer Dock Release (TDR) Associate / Operations Support
Amazon, MCO5
03.2017 - Current
North America Learning Delivery Manager
Alorica
05.2014 - 01.2026
Associate of Science - undefined
Richard Bland College of William & Mary
Bachelor of Arts - Chemistry (Cum Laude)
Virginia State University
Core Competencies
- Sort Center Operations
- Performance Management
- Labor Planning & Allocation
- Safety Ownership (OSHA/DOT)
- Productivity & Quality Metrics
- Standard Work
- Root Cause Analysis
- Defect Reduction
- Continuous Improvement (Lean/Six Sigma)
- Cross-Functional Collaboration
- Training & Development
- Change Management
- Peak Readiness
Process Improvement Methodologies
- Lean (5S, VSM)
- Six Sigma (DMAIC, RCA)
- Kaizen / Continuous Improvement