Jermaine Morrison
Hospitality Associate
Content District Discovery Bay St Ann
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
Butler
Happy Hour Villa
11.2021 - 06.2023
- Maintained clean and comfortable environments in commercial buildings.
- Performed daily cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Participated in team meetings and staff training sessions.
- Assisted in setting up and breaking down banquet events.
- Trained new staff members on proper customer service and hospitality policies.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Observed established health and safety regulations to safeguard teams and guests.
- Assisted in setting up banquet tables and chairs for seamless events.
- Developed and maintained positive relationships with guests for satisfaction.
- Coordinated with vendors for repair and maintenance.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Assisted in setting up and breaking down bar area for special events.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Performed planting, watering, mulching, and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Gas Pump Attendant
Total Gas Sation
01.2019 - 11.2021
- Built trustful relationships with customers to encourage return visits.
- Pumped gas for guests and took payments.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Liaised with customers to determine vehicle issues and identify problems.
Cook
Dolphin Cove Puerto Seco
08.2018 - 08.2019
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Cook
Juici Patties
03.2017 - 05.2018
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Tourist Guide and Driver
Family Business
05.2009 - 08.2017
- Built personal relationships with guests to promote positive experiences.
- Collected and deposited payments from guests.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Established positive relationships with tour members through fun and engaging conversation.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Checked tour vehicles for cleanliness, safety and functionality.
Hotel Houseman
Braco Resort
09.2010 - 10.2011
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
Education
Keith Primary School
06.1994 - 06.2003
High School Diploma -
Brown's Town High School
06.2004 - 06.2007
Heart Trust National Training Agency
06.2008 - 12.2008
Skills
Room preparation
Securing reservations
Customer support
Client communication
Supplier liaison
Teamwork and Collaboration
GPS and route planning
City and non-city driving
Transportation
Safety standards and protocols
Maintenance and Repair
Table layout
Place settings
Dining room cleanliness
Table clearing
Food preparation and safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Butler
Happy Hour Villa
11.2021 - 06.2023
Gas Pump Attendant
Total Gas Sation
01.2019 - 11.2021
Cook
Dolphin Cove Puerto Seco
08.2018 - 08.2019
Cook
Juici Patties
03.2017 - 05.2018
Hotel Houseman
Braco Resort
09.2010 - 10.2011
Tourist Guide and Driver
Family Business
05.2009 - 08.2017
Heart Trust National Training Agency
06.2008 - 12.2008
High School Diploma -
Brown's Town High School
06.2004 - 06.2007
Keith Primary School
06.1994 - 06.2003