Jermaine Nickerson
Summary
Dynamic Human Resources Specialist with over 20 years of experience driving organizational success through strategic problem-solving and decisive action planning. Expertise in developing and implementing impactful HR initiatives that enhance employee engagement and operational efficiency. Detail-oriented professional dedicated to delivering high-quality results while ensuring accuracy and timeliness in every project. Recognized as a motivating team leader who inspires collaboration and fosters a positive work environment, contributing to overall team success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Management and Program Analyst
Department of Veterans Affairs-(Remote)
08.2021 - Current
- Analyzed and advised to management on the evaluation of the effectiveness of Organizational Charts for 31 Departments within the facility Using Power B.I.
- Conducted training to assist over 200 customers when submitting request
- Coordinated service with OIT and HRIS to gain access HR computer system
- Updated current and newly created positions for the Manpower Section of HR
- Reviewed, analyzed, and evaluated all proposed changes in mission were approved
- Ensured that the calculation of full-time equivalent (FTE),1,400 was authorized when requesting to fill an open position
- Coordinated with HR Staff and Technical Review to ensure that all forms and educational documentation were available when approving promotion, reduction actions
- Ensured compliance with financial policies and regulations in all processing of request for all changes in pay
- Attended regular meetings with senior management to provide updates to salaries and realignment of positions nationwide within the Department of Veterans Affairs
- Analyzed program data to improve operational efficiency and support veteran services.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Human Resources Specialist (Position Manager)
Department of Veterans Affairs-Augusta, GA
06.2020 - 08.2021
- Assisted in Personnel Action Forms and Position Change request
- Initiated and developed, internal and external procedures for improving manual and automated processing of personnel reports
- Worked with HR staff to validate each recruitment request and its accuracy in USA Staffing
- Provided guidance for managers relating to HR data and positions.
- Maintained records of data change request approvals
- Audited data entry in HR Smart to review data accuracy and compliance
- Assisted in recordkeeping processes for permanent personnel records
- Created standard or ad-hoc reports to ensure compliance with local, state, and federal reporting guidelines
- Provided queries and reports as needed
- Initiated requests to revise or develop existing or new HR Smart modules for processing data, audits and reports
- Assisted HR Staff with data availability, feasibility of requests, ad-hoc reports, and technical support
- 40 hours a week
Human Resources Assistant
Department of Veterans Affairs-Augusta, GA
09.2019 - 06.2020
- Worked closely with the HR Specialist to develop, recommend, and implement HR policies and procedures.
- Established and maintained Personnel, Medical, I-9, and DMV records according to State, Federal and HIPAA guidelines.
- Administered Benefits program (medical, dental, vision, and life) including new hire, terminations, court orders, qualifying events and open enrollment.
- Scheduled fingerprinting and ID badge renewal appointments.
- Reported on all Workers Comp related incidents and records management, assisting in safety program activities such as training and policy adherence.
- Managed the hiring process – placed job announcements, scheduled interviews, prepared new hire orientation paperwork and was the company contact for employment inquiries; including pre-screening and retention for future reference.
- Prepared documents to PCI Manager for adjudication.
- Partnered with management and employees by responding to employee relations' issues, investigating employee complaints and attaining fair and consistent resolutions.
- Assisted employees with US Government's Thrift Savings Plan (TSP) 401(k) programs, company procedures, benefits, and frequent questions.
- Reviewed documents prior to submission to the e-QIP.
- Strong working knowledge of Federal and State employment laws to inform management of changes affecting employee status, policies, procedures or practices.
- Maintained inventory on equipment used to perform, fingerprinting and issuance of PIV cards.
- Provide direct support to Human Resources Specialists in the functional area of recruitment and placement.
- Review personnel requests to determine nature of the action and source of candidates.
- Respond to inquiries from managers regarding all aspects of recruitment.
- Determines appropriate coding and processes actions through HR system.
- Identify and resolve processing problems involving legal authority and nature of action codes.
- Scheduled drug test and physicals for incoming personnel using VISTA system.
- Ensured Special Agreement Check (SAC) were favorable and completed prior to the entry-on-duty (EOD) date.
- 40 hours a week
Loan Technician
USDA Rural Development-Aiken, SC
04.2019 - 09.2019
- Reviewed loan/grant documents, forms, and related reports for adequacy, completeness, accuracy, and conformance with program eligibility requirements.
- Researched payment information assists borrowers with payment issues and reconciles borrower accounts.
- Prepares and reviews closing related documents to ensure adequacy, completeness, and accuracy
- Performed routine clerical functions such as phone coverage, mail, monitoring supplies, and timekeeping duties.
- Conducted home inspections to ensure construction and repairs were complete on purchased homes.
- Coordinated with attorneys and buyers to handle closing costs.
- Directed/Coordinated first time homebuyers' workshop.
- 40 hours a week
Human Resources Assistant
Department of Veterans Affairs-Augusta, GA
01.2017 - 04.2019
- Provide direct support to Human Resources Specialists in the functional area of recruitment and placement.
- Review personnel requests to determine nature of the action and source of candidates.
- Responded to inquiries from managers regarding all aspects of recruitment.
- Determined appropriate coding and processes actions through HR system.
- Identify and resolve processing problems involving legal authority and nature of action codes.
- Drafts vacancy announcements
- Provide day-to-day assistance for a variety of positions dealing with applicants in person, by telephone, or via correspondence.
- Scheduled pre-employment requirements and review employment packets for completeness.
- Audits and closes out recruitment files in accordance with established regulations and local standard operating procedures.
- Performed all aspects of in-processing new employees, including scheduling pre-placement physicals, drug tests, and agility tests.
- Coordinated fingerprinting and background investigations with PIV section and credentialing with Vet-Pro section.
- Coordinated gains, losses and transfers for the agency.
- Prepared requests for personnel actions; provided orientation to new employees
- 40 hours a week
Branch Manager
Smart Choice Title Loans - Lexington, SC
12.2013 - 01.2017
- Processing of daily payments and fees associated with loans.
- Provide all information requested by the corporate office to assist with various audits, analyses, and projects.
- Assist corporate recovery, collections department and investigative vendors by providing information required to assist with accounts out for repossession.
- Prepare legal paperwork for judgments, claim and delivery, and insurance claims.
- Conduct marketing strategies by developing B2B partnerships and client referral programs.
- Insure monthly expenses, to include, office repair and collections expense are submitted in a timely manner
- Run daily delinquency and P&L reports and monthly board reports for accounting
- Evaluated loan applications and documentation
- Confirmed credit worthiness on loans in access of $10,000.00 or above
- Approved loans by issuing checks
- 40 hours a week
Human Resources Sergeant
120th Adjutant General Battalion (REC), Fort Jackson, SC
06.2011 - 06.2013
- Processed students embarking upon entry-level vocational training; ensuring an orderly flow of an excess of 45,000 students annually within the receiving branch of processing; carrying out employee orientations and processing new hire paperwork, medical and dental records, ensuring timely compliance with company requirements.
- Created, organized, updated, and maintained personnel files and the HR database.
- Managed and coordinated employee training and development programs.
- Monitored training and ensured that each student received the required training during their stay in the holding center and that records of this training were kept.
- Prepared statistical reports. Coordinated transportation, lodging issuing of clothing, and other subsistence requirements.
- Monitors and reviews office correspondence, ensuring proper format, grammar, accuracy coordination, and overall quality and conform to applicable guidance and regulations.
- Utilizes Military personnel database systems to update Soldier ERB/ORB's and maintain information to ensure current and accurate information is available in the systems. Systems utilized are eMILPO, PERNET IPERMS, DEERS, ATTRS and many others to ensure that personnel are accounted for and their records are up to date and accurate
- Computes creditable service for soldiers by correcting soldiers pay entry date and basic active service date.
- 40 hours per week
Human Resources Sergeant, G3
Eighth United States Army (EUSA) — Yongsan District, Seoul, South Korea
06.2010 - 07.2011
- Assist with ensuring and monitoring soldiers who are placed on assignment completes Sponsorship Program Counseling and information sheet (DA Form 5434) through the Army Career Tracker (ACT) for participation installations and hard copy DA 5434 for those soldiers whose inbound installations are not assigned access ACT program.
- Maintains a personnel accountability database of all inbound and outbound soldiers arriving and departing the installation; distributes daily reports to essential personnel at different echelon levels. Creates personnel actions (DA 4187) for soldiers assigning them to their perspective units upon completion of in processing.
- Accounts for records for all assigned/attached personnel assigned to the installation.
- Inventoried outdated equipment and processed data to receive credit towards new purchases.
- Manage, review, and track military personnel actions and documents for accuracy, completeness and timeliness.
- Monitors and reviews office correspondence, ensuring proper format, grammar, accuracy coordination, and overall quality and conformance with applicable guidance and regulation
- Prepares correspondence letters, memorandums, and statistical reports and conducts briefings when required.
- Provides personnel and financial records review, updates soldier records (i.e. awards, training certificates, evaluation) and upload electronically to the soldier Official Military Personnel File in accordance with appropriate regulations and policy. Utilizes office automation equipment and web-based programs (eMILPO, TOPMIS, ACT, eTOPMIS, IWRS, ATTRS, EDAS, IPERMS, FSGLI, DA-ISM etc.) in order to maintain records and ensure data accuracy.
- Responsible for reviewing, updating, and analyzing the active/multi-component manning organizational structure consisting of 133 divisions.
- Prepared reports on staffing levels and personnel status; recruited and evaluated personnel qualifications for special assignments.
- 40 hours per week
Human Resources Sergeant, G3
U.S. Army Combined Arms Center - Fort Leavenworth, KS
10.2008 - 02.2010
- Supervised the day-to-day activities of a personnel center and a work unit consisting of 10 employees who provided administrative support to a large, diversified organization.
- Conducted inventories and accounted for supplies and equipment valued at $20,000. Enforced safety and security standards and guidelines.
- Established priorities and assigned responsibility. Counseled employees on career enhancement opportunities.
- Planned work schedules, conducted travel arrangements using the Defense Travel System and coordinated with Carlson Wagonlit, identified fields of work, and determined job duties while ensuring that adequate staff and supplies were available to complete major project work on schedule.
- Produced monthly reports with prepared slides, charts, and graphs used during weekly task briefings.
- Managed inventory, purchase order and carrier management.
- Updated and compiled budget data and requests.
- Safeguard and control the release of records and the information within.
- Used several military personnel database systems to update and maintain information and to ensure the most current and accurate information is available in the systems.
- Followed up to ensure complete and quality resolution of discrepancies.
- Answered and screened telephone calls; answered questions and direct calls and visitors to appropriate officials.
- 40 hours per week
Human Resources Specialists
United States Army 1st Battalion, 30TH Infantry - Fort Benning, GA
01.2004 - 02.2008
- Responsible for the daily administrative and personnel operations for Battalion Personnel Administration Center.
- Advised the Executive Officer/Battalion and staff on the status of personnel and administrative issues.
- Worked with Executive Officer to schedule or coordinate battalion ceremonies to include promotion ceremonies, award ceremonies, retirement and change of command. Ensured all necessary paperwork, award or certificates were complete and ready for ceremony.
- Monitored assignments and kept battalion leadership informed as to the status of inbound/outbound personnel.
- Kept abreast of current regulatory requirements and developments in such areas of processing of military personnel and pay actions, records, reports, documentation, correspondence, mail, filing systems, and other related actions. Prepared and updated battalion standard operating procedure to include changes or additions.
- Provided records review, updates in accordance with appropriate regulations and policy. Utilized automated systems (eMILPO, TOPMIS, EDAS, IPERMS, DA-ISM etc.) in order to maintain records and ensure data accuracy.
- Maintained internal military personnel database to update all personal information on Soldiers assigned to include: personnel information, emergency contacts, and evaluation due dates, rating scheme and award information.
- Manage, review, and verify military personnel actions and documents for accuracy, completeness and timeliness.
- Answered telephone and routing calls to the appropriate personnel, greeting visitors and directing them to the appropriate location or person as needed.
- Monitored and reviewed office correspondence, ensuring proper format, grammar, accuracy coordination, and overall quality and conformance with applicable guidance and regulation.
- Received and distributed all office mail to include special handling, such as certified, registered or express mail.
- Ensured company requirements were current with the Battalion and updated automated databases as needed.
- 40 hours per week
Education
Certificate - Human Resource Management
Columbia Southern University
Orange Beach, AL12.2014
Bachelor of Arts - Organizational Management/Specialization: Human Resources Management
University of Arizona Global Campus
Chandler, AZ10-2012
Skills
- Power BI proficiency
- Expertise in Microsoft PowerPoint
- Skilled in Microsoft Outlook
- Data analysis in Excel
- Salesforce application knowledge
- Proficient in Visio
- Adobe software proficiency
Certification
- Postal Operations Course 2004
- Commanders Safety Course 2007
- Warrior Leaders Course 2008
- Advanced Leaders Course 2010
Awards
Army Commendation Medal (3), Army Achievement Medal, Combat Action Badge, Army Good Conduct Medal (2), Non-Commissioned Officer Professional Development Ribbon (2)
Timeline
Management and Program Analyst
Department of Veterans Affairs-(Remote)
08.2021 - Current
Human Resources Specialist (Position Manager)
Department of Veterans Affairs-Augusta, GA
06.2020 - 08.2021
Human Resources Assistant
Department of Veterans Affairs-Augusta, GA
09.2019 - 06.2020
Loan Technician
USDA Rural Development-Aiken, SC
04.2019 - 09.2019
Human Resources Assistant
Department of Veterans Affairs-Augusta, GA
01.2017 - 04.2019
Branch Manager
Smart Choice Title Loans - Lexington, SC
12.2013 - 01.2017
Human Resources Sergeant
120th Adjutant General Battalion (REC), Fort Jackson, SC
06.2011 - 06.2013
Human Resources Sergeant, G3
Eighth United States Army (EUSA) — Yongsan District, Seoul, South Korea
06.2010 - 07.2011
Human Resources Sergeant, G3
U.S. Army Combined Arms Center - Fort Leavenworth, KS
10.2008 - 02.2010
Human Resources Specialists
United States Army 1st Battalion, 30TH Infantry - Fort Benning, GA
01.2004 - 02.2008
Certificate - Human Resource Management
Columbia Southern University
Bachelor of Arts - Organizational Management/Specialization: Human Resources Management
University of Arizona Global Campus
Similar Profiles
Reassa SangalliReassa Sangalli
Legal Administrative Specialist at Department of Veterans Affairs (Federal Remote Job)Legal Administrative Specialist at Department of Veterans Affairs (Federal Remote Job)
Beverly KearbeyBeverly Kearbey
Sr. Human Resource Specialist (Technical Review) at Dept of Veterans Affairs (REMOTE)Sr. Human Resource Specialist (Technical Review) at Dept of Veterans Affairs (REMOTE)
Gregory EllisGregory Ellis
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
Blake JonesBlake Jones
Program Operations Financial Analyst/Management and Program Analyst at United States Marshals ServiceProgram Operations Financial Analyst/Management and Program Analyst at United States Marshals Service
Holley Camacho MPAHolley Camacho MPA
Sr. Data Analyst and Visualization Lead (Management and Program Analyst) at Federal Emergency Management Agency (FEMA)Sr. Data Analyst and Visualization Lead (Management and Program Analyst) at Federal Emergency Management Agency (FEMA)