JERMAINE NJUGUNA
WAITER
NAIROBI
Summary
Motivated Waiter with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Waiter
Ali Bin Ali
Doha
11.2022 - Current
- Trained new waitstaff on proper food handling, customer service, and safety procedures.
- Trained new servers on restaurant policies and procedures.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks, and desserts to increase restaurant profits.
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents, and liability to restaurants.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Met with the chef to review daily specials and menu changes.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waiter
Kentwood Address
Nairobi
06.2021 - 07.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
High School Diploma -
Kikuyu High School
Kikuyu, Kenya 01.2014 - 11.2017
MBA - Business Administration
University of Nairobi
Nairobi, Kenya 02.2018 - 03.2020
Skills
To-go order preparation
Menu memorization
Guest relations management
Food spoilage prevention
Accurate money handling
Banquet coordination
Point of sale operation
Performance improvement
Sales expertise
Certification
[Customer service] Training
Timeline
[Customer service] Training
03-2023
Certified [Cheese Expert], [Ali Bin Ali]
03-2023
Waiter
Ali Bin Ali
11.2022 - Current
Waiter
Kentwood Address
06.2021 - 07.2022
[Electronic Publishing], [Academy of Graphic Technologies]
09-2019
MBA - Business Administration
University of Nairobi
02.2018 - 03.2020
High School Diploma -
Kikuyu High School
01.2014 - 11.2017