Jermaine Parker
TRENTON,NJ
Summary
12-year truck driver dedicated to exceeding customer satisfaction goals. Proficient in organizational and prioritization skills, with a strong focus on accuracy and efficiency. Highly skilled in multitasking and time management, delivering positive and memorable experiences for every customer. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Battery Service Technician
AAA Club Alliance
Hamilton, NJ
09.2022 - 08.2023
- Performed tests to diagnose battery problems.
- Exchanged faulty components like cells, terminals, connectors, and cables.
- Documented all services performed with associated dates
- Assisted customers with troubleshooting battery problems
- Executed thorough tests on fresh batteries before sale and installation
- Reviewed work orders and drawings to determine requested repairs.
- Conducted inspections of electrical systems using provided schematics.
- Located worn parts through diagnostic procedures.
- Facilitated installation of power solutions across various sectors.
- Handled various battery types with precision using appropriate tools.
- Oversaw procedures to guarantee adherence to safety protocols in battery-related operations.
- Maintained detailed records of activities as per organizational standards.
Shipping Dock Associate
Amazon
Robbinsville, New Jersey
11.2019 - 08.2022
- Executed efficient loading/unloading of shipments ensuring safety standards with related tools
- Optimized space utilization for better inventory management
- Organized logistics to guarantee on-time product delivery
- Coordinated transportation of items across facility locations
- Ensured usage of tamper-proof seals on containers before loading
- Maintained strict adherence to dock safety protocols.
- Utilized lifting devices to transport loaded pallets, skids, and boxes to specified locations
- Maintained knowledge of injury prevention techniques through updated training
- Used scanners to track parcel information, condition or receipt.
TRUCK DRIVER
RED WHITE & BLUE THRIFT STORE
Trenton, NJ
02.2017 - 08.2022
- Collected donations from residential locations
- Specialized in household items and furniture
- Inspect vehicle mechanical systems to maintain optimal performance
- Interpreted maps for route planning
- Confirmed adherence to safety regulations by examining trucks before and after trips.
- Coordinated pickup and delivery schedules with dispatchers
- Complied with DOT requirements for background checks prior to operating a CMV.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
TRUCK DRIVER
JASPER ENGINES AND TRANSMISSIONS
07.2015 - 01.2017
- Executed timely loading and unloading tasks.
- Matched loaded cargo to shipping records for accuracy
- Collected payments efficiently when necessary
- Delivered outstanding customer assistance with product-related questions
- Ensured securement of cargo before transport, conducting thorough inspections
- Executed vehicle inspections before trips as per organizational protocols.
- Quickly notified supervisor of any mechanical problems with delivery trucks
- Verified load counts against shipping manifests to manage inventory levels during deliveries.
- Ensured timely delivery of goods within legal speed limits
- Assisted warehouse personnel in packing orders when necessary.
- Consistently checked and maintained optimal fuel levels
- Ensured safe driving under various weather conditions including rain, snow, sleet, and ice
- Directed travel paths using advanced navigation technologies.
- Complied with set traffic rules and transit procedures.
- Ensured optimal levels of gas, oil, and water.
Truck Driver
Red White and Blue Thrift Store
Mercerville, NJ
03.2012 - 07.2015
- Collected donations from residential locations
- Specialized in household items and furniture
- Inspect vehicle mechanical systems to maintain optimal performance
- Confirmed adherence to safety regulations by examining trucks before and after trips.
- Coordinated pickup and delivery schedules with dispatchers
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Navigated difficult scenarios with professionalism
- Handled contentious customer complaints with poise.
- Informed existing and prospective clients with valuable details to assist in choices
Education
High school or equivalent - GED
Daylight Twilight High School
Trenton, NJ05.2014
Skills
- Customer Call Management
- Strategic Problem Analysis
- Customer Support Operations
- Client Relationship Management
- Brand Advocacy
- Client Account Management
- Payment Administration
- Logical Reasoning Skills
- Composed Presence
- Proficient in CRM Software
- Excel Proficiency
- Customer Service Proficiency
- Data Protection Skills
- Efficient Appointment Coordination
- Administrative Documentation
- Quality Assurance in Documentation
- Money handling abilities
Assessments
- Delivery Driver - Familiar, 02/01/19, Familiar
- Truck Driving Skills: Safety and Compliance, 02/01/19, Completed
- Workplace safety, 02/01/19, Completed
- Automotive maintenance, 02/01/19, Proficient
Timeline
Battery Service Technician
AAA Club Alliance
09.2022 - 08.2023
Shipping Dock Associate
Amazon
11.2019 - 08.2022
TRUCK DRIVER
RED WHITE & BLUE THRIFT STORE
02.2017 - 08.2022
TRUCK DRIVER
JASPER ENGINES AND TRANSMISSIONS
07.2015 - 01.2017
Truck Driver
Red White and Blue Thrift Store
03.2012 - 07.2015
High school or equivalent - GED
Daylight Twilight High School
Similar Profiles
Mandy CicotteMandy Cicotte
Senior Travel Advisor at AAA Club AllianceSenior Travel Advisor at AAA Club Alliance
James BrownJames Brown
Internal Auditor at AAA Club AllianceInternal Auditor at AAA Club Alliance
Drucilla PorterDrucilla Porter
Emergency Dispatch Operator at AAA Club AllianceEmergency Dispatch Operator at AAA Club Alliance