JERMAINE PRITCHETT
Tempe,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
Work History
Credit Underwriter
Chase Bank
02.2021 - Current
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
Credit Card Specialist
Pinnacle Bank
02.2019 - 01.2021
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
Service Manager
Wells Fargo
02.2014 - 02.2019
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Educated customers on features and benefits of banking products and services.
Office Manager
CareNow Urgent Care
10.2011 - 02.2014
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Arranged corporate and office conferences for company employees and guests.
Team Manager
Bank Of America, NA
06.2009 - 10.2011
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on weekly basis and coached and trained 25+ team members, increasing quality of work and employee motivation.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Education
High School Diploma -
Jefferson Davis High
05.2009
Skills
- Personal Coaching
- Issue Resolution
- Transaction Processing
- Regulatory Compliance
- Loss Mitigation
- Customer Service
- Verbal and Written Communication
- Employee Timesheet Processing
- Documentation Review
- Credit analysis
- Cash Flow analysis
- Teamwork and Collaboration
Additional Information
- Provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. Follows established policies in accordance with the bank and the supervisor direction.
- Meets monthly new account production goals as assigned by upper management. Processes deposits and pay out funds in accordance with bank procedures, recording all transactions accurately and balancing each day operations. Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit checks and identification. Cross-sells bank services and products.
- Previously Managed and oversaw a team of call center agents. Motivates and supports agents through feedback and communication. Measures inbound calls, call waiting, and call abandonment. Assists with taking agents calls if they can't handle the workload. Improves quality of results by recommending changes.
Timeline
Credit Underwriter
Chase Bank
02.2021 - Current
Credit Card Specialist
Pinnacle Bank
02.2019 - 01.2021
Service Manager
Wells Fargo
02.2014 - 02.2019
Office Manager
CareNow Urgent Care
10.2011 - 02.2014
Team Manager
Bank Of America, NA
06.2009 - 10.2011
High School Diploma -
Jefferson Davis High