Residential Treatment House Manager
Windward Way Recovery
- Improved communication between treatment teams by facilitating regular meetings focused on sharing updates and discussing challenges collaboratively.
- Managed crisis situations effectively, deescalating conflicts and maintaining a calm atmosphere within the facility.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed strong relationships with residents, fostering trust and open communication to address concerns promptly.
- Assisted in orientation of families to visitation center and procedures for visits prior to initial visitation.
- Assisted residents with basic hygiene and healthcare needs.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Offered learning opportunities to help residents develop important life skills.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
