Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jermaine Riley

Community Engagement Spacialist
Bronx,NY

Summary

Customer-focused professional with 20+ years of combined experience in customer service and transportation operations .I'm also an experienced Community Engagement Specialist, Senior Casework Manager, and Public Health Professional with exceptional attention to detail. I have a proven track record as a team leader and am skilled in training, supervising, and supporting program staff, interns, and volunteers to achieve public health goals for target populations. Additionally, I am highly proficient in computer systems, including the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe Acrobat, Windows operating systems, Partners Connect, Salesforce, , various data tracking systems, and transportation management systems.

Knowledgeable with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.


Overview

25
25
years of professional experience

Work History

Nicotine Replacement Therapy Specialist

FUND FOR PUBLIC HEALTH
01.2022 - Current
  • Educating and recommending nicotine replacement therapy products, such as patches, gum, lozenges, inhalers, and nasal sprays.
  • Providing education on health information on the proper use and benefits of NRT.
  • Participating in public awareness campaigns to educate smokers about NRT options.
  • Engaging in public health initiatives to promote Nicotine Replacement Therapy.
  • Collaborating with advocacy groups and governmental organizations to support Nicotine Replacement Therapy.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.

Community Engagement Specialist

FUND FOR PUBLIC HEALTH
01.2021 - Current
  • Conduct COVID-19-related community education and outreach in East Harlem, Central Harlem, and the Bronx.
  • Distribute personal protective equipment (PPE and other COVID-19-related resources and supplies to CBOs and community residents.
  • Promote and enforce agency policies.
  • Conduct nutrition and smoking cessation education for community residents.
  • Collaborate with community-based partners and other stakeholders to coordinate events that support community needs.
  • Obtain participant feedback on program services to ensure continued evaluation and improvement of program services.
  • Participate in community meetings to promote collaboration and expand stakeholder networks.
  • Analyzed data trends to identify areas for improvement within the community engagement program.
  • Conducted surveys and analyzed data, and prepared and maintained reports and records.

Senior Case Manager

MEDRITE
01.2023 - 01.2025
  • Supervisory and leadership experience.
  • Intake new asylum seekers into salesforce database.
  • Conducting thorough assessments of the asylum seekers to provide resources and referrals to immigration, legal services and medical.
  • Provide services, resources, counseling, housing and medical insurance to the LGBTQ+ community.
  • Assisting individuals in compiling and documenting evidence to support their asylum claims.
  • Leading a team of case managers and support staff.
  • Providing guidance, mentorship, and training to ensure the effective delivery of services.
  • Conducted intake interviews to assess the needs of asylum seekers and developed individualized service plans.
  • Assisted clients with completing asylum application forms and gathering necessary documentation.
  • Conducted research on immigration policies and provided clients with up-to-date information and resources.
  • Coordinated with community organizations to provide access to housing, healthcare, employment, and education resources.
  • Building relationships with local communities to foster support and understanding for asylum seekers.
  • Organizing and participating in community outreach events to raise awareness about the asylum process and the needs of asylum seekers.
  • Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.

Direct Support Professional

Community Resource Center for The Developmentally Disabled Inc.
01.2021 - 01.2023
  • Provide assistance to individuals with developmental delays to support activities of daily living.
  • Medication distribution and daily documentation (AMAP).
  • Feed dietary meats to clients, wash and change bedridden individuals.
  • Provide team leader support.
  • Provide feedback to management about participants' social needs and concerns.
  • Provide feedback to the nurse and members of the clinical team regarding observed medication-related reactions or concerns.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Community Coordinator

AVA HEALTH CARE
01.2021 - 06.2021
  • Counsel clients and administer mental health programs to include case management services and crisis intervention.
  • Provide education to community members on COVID-19 symptoms, prevention, and vaccinations.
  • Liaise with community partners for care coordination and referral management.
  • Serve as Call Center representative for COVID-19 vaccine appointment scheduling via NYC vaccination portal.
  • Assisted DOHMH staff at the vaccination Point of Dispensing (POD) site with setup, inventory management, and crowd control.

Senior Single Operator Bus Driver/Customer Services Associate

JAMAICA URBAN TRANSIT COMPANY
01.2001 - 01.2020
  • Safely transported 50+ daily passengers across 12 urban routes with a perfect safety record.
  • Conducted ADA-compliant boarding assistance for elderly and disabled passengers.
  • Managed route adjustments during peak traffic and special events.
  • Documented daily passenger counts, incidents, and maintenance reports.
  • Assess new drivers on safety protocols and company policies.
  • Customer Service: Conflict Resolution, Passenger Assistance, Active Listening, Needs Assessment, Cashier.

Education

Bachelor of Science - Public Health

Empire State University
New York, NY
01.2024 - 1 2025

Associate in Science - Community Health

Hostos Community College
New York, NY
01.2021 - 1 2024

TASC - Superintendent of Excellence

Adult Education School 6
New York, NY
05.2020

Skills

  • Opioid Overdose Prevention

  • Naloxone Educator

  • Fentanyl/Xylazine Prevention

  • Tobacco Prevention

  • Nicotine Replacement Therapy (NRT)

  • Mental Health Aid

  • Now Pow

  • Partners Connect (Salesforce)

  • Excel

  • Microsoft Office

  • Data Tracking

Team collaboration

Quality assurance

Customer relations

Analytical thinking

Stakeholder engagement

Care planning

Client advocacy

Community resources

Salesforce

Outreach programs

Timeline

Bachelor of Science - Public Health

Empire State University
01.2024 - 1 2025

Senior Case Manager

MEDRITE
01.2023 - 01.2025

Nicotine Replacement Therapy Specialist

FUND FOR PUBLIC HEALTH
01.2022 - Current

Community Engagement Specialist

FUND FOR PUBLIC HEALTH
01.2021 - Current

Direct Support Professional

Community Resource Center for The Developmentally Disabled Inc.
01.2021 - 01.2023

Community Coordinator

AVA HEALTH CARE
01.2021 - 06.2021

Associate in Science - Community Health

Hostos Community College
01.2021 - 1 2024

Senior Single Operator Bus Driver/Customer Services Associate

JAMAICA URBAN TRANSIT COMPANY
01.2001 - 01.2020

TASC - Superintendent of Excellence

Adult Education School 6
Jermaine RileyCommunity Engagement Spacialist
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