Customer-focused professional with 20+ years of combined experience in customer service and transportation operations .I'm also an experienced Community Engagement Specialist, Senior Casework Manager, and Public Health Professional with exceptional attention to detail. I have a proven track record as a team leader and am skilled in training, supervising, and supporting program staff, interns, and volunteers to achieve public health goals for target populations. Additionally, I am highly proficient in computer systems, including the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe Acrobat, Windows operating systems, Partners Connect, Salesforce, , various data tracking systems, and transportation management systems.
Knowledgeable with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Team collaboration
Quality assurance
Customer relations
Analytical thinking
Stakeholder engagement
Care planning
Client advocacy
Community resources
Salesforce
Outreach programs