Jermaine Sanders
Fort Worth,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Parker Hannifin Corp.
Fort Worth, TX
07.2024 - 08.2024
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
Desktop Support Technician
Lockheed Martin
Grand Prairie, TX
01.2024 - 07.2024
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
Backroom Associate
Sam's Club
Baton Rouge, LA
01.2021 - 01.2024
- Regularly monitored store shelves to ensure product availability, restocked and rotated merchandise as needed.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Streamlined the receiving process for incoming shipments, ensuring accurate documentation and timely unloading of merchandise.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
IT Support Intern
Washington Parish Government
Franklinton, LA
05.2017 - 08.2020
- Worked with common and basic technical issues such as resetting passwords, used automated diagnostic programs to solve network issues.
- Maintained organization in managing multiple tasks concurrently while prioritizing urgent requests effectively.
- Improved customer satisfaction by efficiently addressing and resolving support issues.
- Answered and directed telephone calls to correct staff member.
Education
Bachelor Of Science - Computer Science
Southern University and A&M College
Baton Rouge, LA12.2023
Skills
- Remote Support
- Help Desk Experience
- Customer Service
- Ticket management
- Product Troubleshooting
Certification
- IT Admin Certification , Parker Hannifin Corp. - July 30, 2024 - July 30, 2025
Timeline
IT Technical Support Intern
Parker Hannifin Corp.
07.2024 - 08.2024
Desktop Support Technician
Lockheed Martin
01.2024 - 07.2024
Backroom Associate
Sam's Club
01.2021 - 01.2024
IT Support Intern
Washington Parish Government
05.2017 - 08.2020
Bachelor Of Science - Computer Science
Southern University and A&M College