Jermaine Sapp

Seguin,TX

Summary

Process-Oriented Professional | Aspiring IT Support Specialist Dedicated professional with 5+ years of experience in high-stakes logistics, safety compliance, and digital fleet management. Proven track record of mastering complex software systems (Samsara, Trimble, Garmin) and maintaining 100% data accuracy in fast-paced environments. Awarded "Safest Driver of Q4 (2025)" for meticulous attention to detail and risk mitigation. Transitioning into IT Support with a focus on hardware troubleshooting, system monitoring, and providing exceptional technical communication. Committed to operational excellence and rapid technical upskilling.

Overview

years of professional experience

Work History

Technical Fleet Operator / Driver

Texas TransEastern

Dallas, TX

04.2025 - 12.2026

System Monitoring: Managed real-time data flow via Samsara ELD, ensuring 100% accuracy in hours-of-service (HOS) logging and digital manifests.
Troubleshooting: Acted as the primary on-site point of contact for equipment diagnostics, identifying and reporting mechanical and software vulnerabilities to prevent downtime.
Performance Excellence: Awarded "Safest Driver of Q4" for maintaining zero incidents and perfect compliance while handling high-risk hazardous materials.
Communication: Collaborated daily with terminal managers and dispatch using digital messaging platforms to optimize logistics and resolve loading delays.

Operational Logistics Specialis

Quarto T

Seguin, TX

11.2024 - 03.2025

Digital Compliance: Maintained meticulous daily logs and equipment diagnostics using the Trimble (PeopleNet) software ecosystem.
Data Reporting: Provided detailed site-condition feedback and incident reports to dispatch, allowing for data-driven adjustments to arrival windows and fleet positioning.
Asset Management: Coordinated the strategic positioning of heavy equipment across multiple sites to meet fluctuating project demands.
Process Optimization: Streamlined documentation workflows by ensuring all digital manifests were updated in real-time, improving team efficiency.

Field Operations & Support

Knight Transportation

Dallas, TX

01.2024 - 10.2024

Dispatch Liaison: Served as the primary hub for real-time status updates via Garmin and ELD platforms, acting as the bridge between field operations and central office.
Risk Mitigation: Applied strict safety protocols (G.O.A.L.) to guarantee zero-incident operations in complex, high-traffic urban environments.
Conflict Resolution: Managed face-to-face interactions with shippers and clients, professionally resolving delivery disputes and site-specific issues.
Technical Proficiency: Leveraged mobile applications and proprietary fleet software to provide accurate, up-to-the-minute updates for stakeholders.

Heavy Equipment Operator / Ready-Mix

Balfour Beatty

Garland, TX

05.2021 - 12.2023

Quality Control: Monitored load consistency and product integrity during transport, providing vital real-time feedback to the batch plant for process adjustments.
Radio/Digital Comms: Maintained constant contact with central dispatch to coordinate "just-in-time" deliveries for time-sensitive, multi-million dollar construction pours.
Asset Maintenance: Conducted comprehensive pre- and post-trip inspections to ensure vehicle readiness and full DOT compliance.
Safety Compliance: Operated heavy machinery in high-risk zones with a flawless safety record, strictly adhering to all industrial safety standards.

Skills

Software & Platforms: Samsara, Trimble (PeopleNet), Garmin Commercial Navigation, ELD Systems, Digital Document Management
Core Competencies: Technical Troubleshooting, Data Logging & Accuracy, Route Optimization, Real-Time Status Reporting, Asset Tracking

Soft Skills: High-Pressure Problem Solving, Incident Reporting, Customer Relations, Cross-Functional Communication, FMCSA/DOT Compliance

Timeline