Jermaine Saunders
Houston,TX
Summary
Results-driven professional leads, motivates and collaborates with teams of individuals. Experienced in troubleshooting and diagnosing customer issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
11
11
years of professional experience
Work History
Maintenance Coordinator
Crisis Management
Houston, TX
04.2020 - Current
- Monitored priorities and liaised between themaintenance team and management, delegating tasks to be completed on time.
- Managed maintenance team of 24 employees and coordinated repair schedule according to priority level.
- Decreased maintenance accidents by 90% through robust safety monitoring and QA process.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Provided safety education and technical training to themaintenance crew to establish equipment repair standards.
- Created and maintained daily and weekly reports for upper management.
Head of Operations
Reef Kitchens
Houston, TX
06.2017 - 04.2020
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained 30 employees to establish internal functions and define positions for the new organization.
- Cultivated and strengthened lasting client relationships using firm issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring, and training of team members.
- Launched staff engagement, gender diversity, cultural programs, and a robust reporting tool that increased operational quality.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
Project Manager
Carter & Carter Enterprises LLC.
Houston, TX
10.2012 - 06.2017
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Managed over 50 customer calls per day.
Education
GED -
North Minneapolis PYC
Minneapolis, MN05.1991
Skills
- Facility Repairs
- Schedule Preparation
- Vendor Management
- Equipment Inspection
- Health and Safety Compliance
- Customer Service
- Budgeting and Cost Control
- Project Management
- Problem Solving
- Inventory Control
- Team Leadership
Timeline
Maintenance Coordinator
Crisis Management
04.2020 - Current
Head of Operations
Reef Kitchens
06.2017 - 04.2020
Project Manager
Carter & Carter Enterprises LLC.
10.2012 - 06.2017
GED -
North Minneapolis PYC
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