Jermaine Smith
Cleveland
Summary
Dynamic and dedicated professional with extensive experience as a Police Officer at RTA Police, excelling in criminal investigations and community engagement. Proven ability to foster trust through effective communication and relationship building, while demonstrating integrity and empathy in high-pressure situations. Committed to enhancing public safety and promoting positive community relations.
Overview
14
14
years of professional experience
Work History
Police Officer
RTA Police
Cleveland, OH
06.2023 - Current
- Enforced traffic regulations to enhance roadway safety and reduce incidents.
- Conducted investigations into accidents and criminal activities, ensuring thorough documentation.
- Collaborated with community organizations to promote crime prevention initiatives.
- Provided assistance during emergencies, coordinating responses with emergency services.
- Performed routine patrols to deter criminal activity and maintain public order.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to prevent and detect roadway crimes.
Therapeutic Program Worker
Northcoast Behavioral Healthcare
Cleveland, OH
05.2019 - 05.2023
- Assisted in implementing therapeutic interventions for clients with diverse mental health needs.
- Collaborated with multidisciplinary teams to create individualized treatment plans for optimal client outcomes.
- Monitored client progress and documented behavioral changes during therapy sessions.
- Developed strong rapport with patients and their families through open communication channels to foster trust and collaboration in the therapeutic process.
Patient Care Technician
Highland Springs Mental Health
Cleveland, OH
06.2015 - 11.2019
- Monitored patient vital signs and documented changes in electronic health records.
- Assisted with daily living activities to enhance patient comfort and support recovery.
- Collaborated with nursing staff to implement individualized care plans effectively.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
Therapeutic Program Worker
Warrensville Developmental Center
Cleveland, OH
02.2019 - 05.2019
- Assisted in implementing therapeutic interventions for clients with diverse mental health needs.
- Collaborated with multidisciplinary teams to create individualized treatment plans for optimal client outcomes.
- Monitored client progress and documented behavioral changes during therapy sessions.
- Conducted group therapy sessions, fostering a supportive environment for peer interaction and growth.
- Trained new staff on therapeutic techniques and organizational policies to ensure consistent care delivery.
- Improved patient engagement in therapy sessions by incorporating relevant activities and materials tailored to their interests.
- Ensured a safe and nurturing environment for patients by conducting regular facility inspections and addressing potential hazards promptly.
- Promoted positive behavior change through the implementation of evidence-based interventions and strategies.
- Partnered with community organizations to provide additional resources for individuals participating in therapeutic programs.
Ramp Agent
Delta
Cleveland, OH
10.2011 - 05.2015
- Loaded and unloaded baggage from aircraft, ensuring timely departures.
- Operated ground service equipment to support aircraft operations efficiently.
- Assisted with the ramp coordination to maintain safety protocols during loading procedures.
- Communicated effectively with team members to streamline baggage handling processes.
- Monitored weather conditions and adjusted workflows accordingly to ensure safety compliance.
- Conducted pre-operational checks on equipment, identifying and reporting maintenance needs promptly.
- Collaborated with flight crew to facilitate on-time aircraft readiness and passenger satisfaction.
- Trained new team members on operational procedures and safety standards for ramp activities.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Education
High School Diploma -
John Marshall
Cleveland, OHSkills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- De-escalation techniques
- Patience and empathy
- Community engagement
- Criminal investigations
- Community relations
- Emergency management
Timeline
Police Officer
RTA Police
06.2023 - Current
Therapeutic Program Worker
Northcoast Behavioral Healthcare
05.2019 - 05.2023
Therapeutic Program Worker
Warrensville Developmental Center
02.2019 - 05.2019
Patient Care Technician
Highland Springs Mental Health
06.2015 - 11.2019
Ramp Agent
Delta
10.2011 - 05.2015
High School Diploma -
John Marshall