Jermaine Smith
Berlin,NJ
Summary
Dedicated security officer with expertise in emergency response, report writing, and CCTV surveillance. Proven ability to lead training initiatives and ensure compliance with security protocols.
Results-driven security professional with extensive experience overseeing operations across multiple sites. Skilled in developing training programs and enhancing customer service, ensuring safety and compliance standards are consistently met.
Overview
24
24
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Philadelphia, PA
06.2015 - Current
- Monitored premises to maintain safety and security protocols.
- Conducted regular patrols and inspections of assigned areas.
- Responded promptly to incidents, ensuring swift resolution and reporting.
- Trained new security personnel on procedures and best practices.
- Respond for the safety and security of clients and personnel staff.
Lead Area Supervisor
G4S Secure Solutions
Horsham, PA
10.2009 - 06.2015
- Supervised daily operations of security personnel across multiple sites, ensuring compliance with company policies.
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Conducted regular site inspections to identify areas for improvement in service delivery and safety protocols.
- Liaised with clients to address concerns, fostering positive relationships and enhancing customer satisfaction.
- Escorted high profile security details.
- Conducted training, payroll, issuance of uniforms and firearms audits.
- Held 50+ sites and over 200+ security officers while serving New Jersey, Pennsylvania and Delaware.
Field Supervisor
American Commercial Security Service
Philadelphia, PA
01.2002 - 10.2009
- Supervised installation and maintenance of security systems for diverse clients.
- Trained and mentored field technicians on best practices and safety protocols.
- Developed operational procedures to enhance service delivery efficiency.
- Coordinated site assessments to ensure compliance with security standards.
- Payroll, scheduling, patrol, writing reports and maintaining quality service for each site.
- Hannemann Hospital, Philadelphia Convention Center, United States Postal Service HQ.
- Collaborated with clients to customize security solutions based on specific needs.
Education
High School Diploma -
Communty Private High School
Philadelphia, PA06-1993
Skills
- Report writing, incident reporting
- Security guard license SORA
- General security, CCTV surveillance
- Emergency response, superior customer service
- Emergency response, access control
Timeline
Security Officer
Allied Universal Security Services
06.2015 - Current
Lead Area Supervisor
G4S Secure Solutions
10.2009 - 06.2015
Field Supervisor
American Commercial Security Service
01.2002 - 10.2009
High School Diploma -
Communty Private High School