Jermaine Sobers

• Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
• Processed eligibility and benefits verification and authorization requests.
• Followed up on denials, late payments, extensions and other special circumstances.
• Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
• Streamlined policy management by regularly updating client information and tracking policy changes.
• Utilized [Software] to document and track customer account details.
• Maintained confidentiality of patient finances, records, and health statuses.

I of course provide a smooth and efficient ride to customers. I am a highly rated driver and adapt to my customers need.

• Answer incoming calls from customer and taking care of their concerns such as billing disputes, points weren't added, damage/lost credit card and travel notifications are some of the things I took care of along with providing exceptional customer service to our members.
• Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• I started on the phone taking calls and then i got the opportunity to become a trainer.
• As a trainer i was making sure new recruit had the basic and intermediate knowledge on how to operate our programs and making sure they were con dent and ready to answer calls, walking them through all of our systems navigation and showing them how to become a CSR specialist.
• Before that i was taking calls for Optum which was lling medication for customer and making sure they are valued and up to date on their medications.

• Providing exceptional tech support of, customers, I took inbound calls and would call back a customer per tech concerns.
• I would trouble shoot their television services, internet and phone services.
• I would send out a technician if customer request or trouble shooting was not resulted in a success call for the customer.
• I was tier 1 tech support.