Jermaine Thompson
pittsburgh
Summary
Results-driven professional with extensive experience in commercial driving and customer service. Known for exceptional problem resolution skills and critical thinking, consistently enhancing customer satisfaction and operational efficiency in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CDL Truck Driver
JA Trucking
07.2023 - Current
- Operated commercial vehicles over long distances while adhering to safety regulations and traffic laws.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety protocols.
- Managed delivery schedules efficiently, coordinating routes to optimize time and fuel consumption.
- Maintained accurate logs of driving hours, mileage, and fuel usage in accordance with regulatory requirements.
- Implemented best practices for vehicle maintenance, reducing downtime and enhancing operational reliability.
Seafood Team Member
Whole Foods Market Inc
11.2019 - 07.2023
- Oversaw seafood department operations, ensuring compliance with food safety regulations and quality standards.
- Trained and mentored new team members on product handling and customer service best practices.
- Streamlined inventory management processes, reducing waste and improving product turnover rates.
- Collaborated with vendors to source high-quality seafood products while negotiating favorable terms.
- Contributed to increased sales through engaging product demonstrations and tastings.
- Assisted customers in making informed purchasing decisions by sharing detailed information about various seafood options and preparation techniques.
Customer Service Representative
IBEX Global
05.2012 - 11.2019
- Resolved customer inquiries efficiently through phone and chat support.
- Maintained up-to-date knowledge of products and services to assist customers effectively.
- Collaborated with team members to enhance overall customer satisfaction ratings.
- Streamlined complaint resolution processes, reducing response time significantly.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
CDL - Truck Driving
All-State Career School
West Mifflin, PA06-2020
High School Diploma -
Penn Hills High School
Penn Hills06-2004
Skills
- Strong work ethic
- Commercial driving
- Safe driving
- Class A commercial Driver's license
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
Accomplishments
- Earned Class A Tanker Endorsements.
- Earned Employee of the week 03/2020 (WFM)
- Earned Employee of the Month 07/2014 (IBEX)
Certification
CLASS A COMMERCIAL DRIVERS LICENSE
Timeline
CDL Truck Driver
JA Trucking
07.2023 - Current
Seafood Team Member
Whole Foods Market Inc
11.2019 - 07.2023
Customer Service Representative
IBEX Global
05.2012 - 11.2019
CDL - Truck Driving
All-State Career School
High School Diploma -
Penn Hills High School