Summary
Overview
Work History
Education
Skills
Awards
Quote
Timeline
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Jermaine White

Snellville,GA

Summary

Knowledgeable Travel Coordinator bringing top leadership and problem-solving abilities. Strong focus for quality and service and skilled for maximum team performance. Excellent verbal and written communicator with secure background in cultivating positive relationships and exceeding goals.

Overview

3
3
years of professional experience

Work History

Advanced Support Representative

Delta Vacations
01.2023 - Current
  • Collaborated with team members to share knowledge and ensure consistent high-quality service experience.
  • Streamlined travel processes for improved efficiency and cost savings.
  • Organized client itineraries with attention to detail and accuracy.


Vacation Support Specialist

Delta Vacations
11.2021 - 01.2023
  • Coordinated with clients and team members to plan and execute travel according to company policies.
  • Managed deadlines by prioritizing tasks effectively during peak seasons or times of increased workloads.
  • Addressed financial obligations through expense reporting and account updates.

Elite Service Associate

Delta Vacations
06.2021 - 11.2021
  • Acquired continuous knowledge in travel-related customs requirements, immigration laws, location-specific inoculations, hygienic practices and political and cultural climates.
  • Managed time effectively to complete tasks within deadlines.
  • Resolved travel-related issues swiftly, maintaining high levels of client trust and loyalty.

Education

M.M - Jazz Studies

Florida State University
Tallahassee, FL

B.A - Music

Berry College
Mt. Berry, GA

Skills

  • Proficient with SAP Concur and Microsoft Office Programs
  • Customer Service Oriented
  • Time Management and Multitasking
  • Industry awareness
  • Geographical expertise

Awards

  • Delta Vacations Spotlight Award Nominee, 2022 and 2023
  • Customer Engagement Center Training Advisory Board, 2023-2024

Quote

An adaptive mind has better learning capability. -Pearl Zhu

Timeline

Advanced Support Representative

Delta Vacations
01.2023 - Current

Vacation Support Specialist

Delta Vacations
11.2021 - 01.2023

Elite Service Associate

Delta Vacations
06.2021 - 11.2021

B.A - Music

Berry College

M.M - Jazz Studies

Florida State University

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Jermaine White