Jermaine Williams
Miami,Fl
Summary
Results-driven professional with 5 years of experience in fast-paced environments. Demonstrated expertise in organization, labor, and teamwork. Skilled at stocking shelves and building positive customer relationships. Proactive and goal-oriented, consistently meeting deadlines and staying focused on tasks.
Overview
24
24
years of professional experience
Work History
Manager
Aramark
06.2023 - Current
- Assist and oversee with receiving and unpacking merchandise from delivery trucks. Check-incoming shipments for accuracy and completeness. Sort and organize merchandise in the stockroom. Stock shelves and distribute new inventory/supplies. Ensure that all merchandise is properly labeled and accounted for. Rotate items to ensure that older items are used first. Keep the stockroom and delivery carts clean and organized. Perform inventory counts and reconcile discrepancies.
- Assist with Hiring and Departmental Trainings. Ensure all staff are within compliance are all daily goals and requirements are met. Oversee the activities of workers; hire, train and evaluate new employees; and ensure that a company or department is on track to meet its financial goals. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance. Maintained professional, organized, and safe environment for employees and patrons. Planned and budgeted accurately to provide business with resources needed to operate smoothly. Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Store Manager
The Gold Shop
01.2011 - 12.2020
- Oversee the activities of workers; hire, train and evaluate new employees; and ensure that a company or department is on track to meet its financial goals
- Set aggressive targets for employees to drive company success and strengthen motivation
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Cross-trained existing employees to maximize team agility and performance
- Assisted in organizing and overseeing assignments to drive operational excellence
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Maintained professional, organized, and safe environment for employees and patrons
Shift Manager
McDonald's
01.2011 - 04.2020
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Environmental Worker
JACKSON HEALTH SYSTEM
01.2001 - 12.2011
- Performs moderate to heavy manual work housekeeping tasks on an assigned shift in a hospital setting
- Employees in this classification perform manual work involving a variety of housekeeping tasks to assist in the maintenance of the hospital
- Served as subject matter expert (SME) on environmental regulations and policies
- Conducted air quality monitoring and analysis of air pollutants
- Worked with team members from multiple departments to maintain strict cleanliness standards
- Handled spills in work and common areas and used proper methods to clean and sanitize each material
- Prepared detailed scientific reports or presentations based on findings
- Prepared cleaning solutions and equipment in accordance with health and safety standards
- Inspected and monitored assigned areas to proactively address health and safety hazards
- Adhered to all safety and handling guidelines, following MSDS protocols for proper handling and storage of hazardous materials
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements
- Maintained detailed records of all sanitation activities for billing and tracking purposes
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime
Education
High School Diploma - Other
Miami Northwestern Senior High School
Miami, FL06.1992
Skills
- Event Planning
- Marketing
- Customer Service
- Interpersonal
- Communicator
- Organizational
- Problem-solving
- Leadership
- Clerical
- Data Entry
Timeline
Manager
Aramark
06.2023 - Current
Shift Manager
McDonald's
01.2011 - 04.2020
Assistant Store Manager
The Gold Shop
01.2011 - 12.2020
Environmental Worker
JACKSON HEALTH SYSTEM
01.2001 - 12.2011
High School Diploma - Other
Miami Northwestern Senior High School
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