Knowledgeable behavioral healthcare operational leader with proven track record in driving operational excellence and leading transformative initiatives. Successfully managed cross-functional teams and streamlined processes to enhance productivity and efficiency. Demonstrated ability to implement strategic plans and foster collaborative environments to achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Director of Community Health and Health Equ
Us Helping Us People Into Living, Inc.
03.2024 - Current
Analyzed trends in healthcare utilization, informing resource allocation decisions for maximum impact on population health outcomes.
Developed strategic plans for the growth and sustainability of community health initiatives.
Secured funding for new initiatives through grant writing and fundraising activities, expanding access to essential services for underprivileged populations.
Collaborated with stakeholders to ensure alignment between organizational objectives and community health priorities.
Designed targeted interventions to address specific public health concerns within the community.
Led multidisciplinary teams in the planning and execution of large-scale public health events such as vaccination clinics or wellness fairs.
Chief Operating and Compliance Officer
Paving the Way Multi-Service Institute Behavioral Health
08.2017 - 03.2024
Directed operational strategies to enhance patient care and streamline organizational processes.
Implemented quality assurance programs, improving compliance with healthcare regulations and standards.
Optimized resource allocation to improve departmental efficiency and reduce operational costs.
Fostered a culture of accountability through mentorship and development of management staff within clinical operations.
Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Analyzed grant requirements to ensure compliance with guidelines and enhance submission success rates.
Vice President of Operations
Chase Brexton Health Services Inc.
08.2015 - 08.2017
Implemented process improvements resulting in streamlined workflows across multiple behavioral health and substance use services.
Established performance metrics to evaluate operational efficiency and identify improvement areas.
Mentored management team in best practices for operational oversight and staff development.
Supported project management team for optimal performance.
Increased company profits through performance optimization strategies and efficiency improvements.
Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful behavioral health growth strategies.
Chief Operating Officer
Dominion Hospital, HCA
09.2013 - 08.2015
Lead operations for 110-bed inpatient psychiatric hospital and served as Interim Chief Executive Officer during hospital transition.
Managed budgetary allocations, aligning financial resources with strategic objectives.
Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Oversaw day-to-day operations across dietary, utilization review, human resources, admissions, and facilities departments, ensuring timely delivery of operational efficiencies and streamlined workflows.
Drove revenue growth with the successful launch of new outpatient services to meet patient needs.
Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
Regional Director of Operations
Institute of Family Health
04.2012 - 09.2013
Oversaw regional operational strategies to enhance service delivery and patient outcomes.
Implemented quality improvement initiatives to streamline clinic operations and increase efficiency.
Analyzed operational performance metrics to identify areas for cost reduction and process enhancement.
Led budget planning activities, ensuring resource allocation maximized operational effectiveness across clinics.
Established best practices for workflow management, resulting in improved service delivery timelines.
Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
Clinical Director
Washington Hospital Center
11.2008 - 04.2012
Directed clinical operations ensuring adherence to regulatory standards and best practices.
Mentored clinical staff, fostering professional development and improving team dynamics.
Established protocols for clinical assessments, enhancing accuracy and consistency in patient evaluations.
Spearheaded training programs that improved staff competency and enhanced overall service delivery.
Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
Developed, implemented, revised, and evaluated policies and procedures.
Education
Doctor of Social Work -
Capella University
Minneapolis, MN
01.2021
Master of Social Work - undefined
Howard University
Washington, DC
01.2007
Bachelor of Arts - Psychology
Shaw University
Raleigh, NC
01.2005
Skills
Compliance monitoring
Risk management
Accreditation standards
Executive leadership
Process improvement
Financial management
Certification
Six Sigma Green Belt
Office of Superintendent, Certified School Social Worker
Licensed Independent Clinical Social Worker (DC)
Certified Professional in Health Care (NAHQ)- In progress
Affiliations
Joint Commission, Intermittent Behavioral Health Surveyor
Timeline
Senior Director of Community Health and Health Equ
Us Helping Us People Into Living, Inc.
03.2024 - Current
Chief Operating and Compliance Officer
Paving the Way Multi-Service Institute Behavioral Health