Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jermaine Wynn

Brooklyn,NY

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

31
31
years of professional experience

Work History

Assistant Store Manager

Video Games NY
11.2006 - Current
  • Managed daily store operations, ensuring efficient customer service and staff performance.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Implemented inventory management processes to reduce stock discrepancies.
  • Analyzed sales reports to identify trends and adjust merchandise displays effectively.
  • Collaborated with upper management to develop promotional strategies that increased foot traffic.
  • Assisted in recruitment and onboarding of new employees to build a skilled workforce.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Sales Associate

GameStop
03.2004 - 05.2005
  • Delivered exceptional customer service, fostering positive shopping experiences and building customer loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Trained new sales associates on product knowledge, operational procedures, and customer engagement techniques.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Security Officer

Spectra Guard
05.1994 - 02.2002
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to detect and deter unauthorized activity.
  • Assisted in enforcing rules and regulations to maintain a secure environment.
  • Provided exceptional customer service while maintaining a professional demeanor.
  • Documented daily activities, incidents, and observations in detailed reports.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.

Education

GED -

Boys And Girls High School
Brooklyn, NY
01-1992

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Time management
  • Attention to detail
  • Incident reporting
  • Security guard license
  • Detail-oriented
  • CCTV monitoring

Timeline

Assistant Store Manager

Video Games NY
11.2006 - Current

Sales Associate

GameStop
03.2004 - 05.2005

Security Officer

Spectra Guard
05.1994 - 02.2002

GED -

Boys And Girls High School

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