Jermaine Leachman
Dallas,Tx
Summary
Dedicated Customer Service professional with over 15 years of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. In addition, 8 years of insurance ,claims, and retention experience. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Media Director
Wellington Studios
11.2023 - Current
- Conducted regular audits of competitor activity, adjusting tactics as needed to maintain a competitive edge in the market landscape.
- Spearheaded creative brainstorming sessions, resulting in unique media concepts that effectively communicated brand messages.
- Negotiated advantageous contracts with vendors, securing competitive rates while maintaining high-quality services.
- Envisioned, designed and launched revamped website to better convey company brand.
Auto Claims Specialist( Laid Off)
GEICO
05.2023 - 11.2023
- Investigated, evaluated, negotiated, and settled claims
- Applied knowledge of policies, procedures, laws, statues, and insurance regulations when determining coverage, liability, & damage
- Issued payments electronically or through the mail for repairs related to claims
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Leveraged strong analytical skills to accurately assess liability and determine appropriate payment amounts for claims settlements.
Bodily Injury Adjuster
STATE FARM
10.2021 - 05.2023
- Ensured timely negotiation of bodily injury claims
- Conducted recorded interviews to assist with liability and bodily injury claims
- Accomplished being 6th Countrywide in negotiating claims 7 days or less with an overall percent of 70 for the year 2022
- Investigated and assessed damage to property and reviewed property damage estimates.
- Developed comprehensive knowledge of relevant laws and regulations pertaining to bodily injury insurance claims handling.
PIP/MED Adjuster
STATE FARM
03.2020 - 10.2021
- Handled 1st party medical coverages, by explaining the coverage to customers and handling medical bills received
- Maintained a diary of set tasks to be completed on claims daily by making follow up calls
- Paid reasonable and necessary medical bills to move the file to closure
- Conducted Medical History searches through ISO; handled Medicare Lien Request.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
SERVICE ADVISOR
PARK PLACE MOTOR CARS
09.2019 - 03.2020
- Greeted clients and directed them to available mechanics
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Answered questions about service outcomes and consulting with technicians when necessary.
- Interpreted diagnostic results to provide accurate repair recommendations.
Sales Representative
LIBERTY MUTUAL
04.2016 - 09.2019
- Strategized and implemented new sales plans for 50+ clients to increase revenue by $50,000
- Received Top sales representative two years in a row
- Negotiated contracts with clients and developed relationships with key personnel.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Online Business courses -
Harvard University
Online03.2026
Associate degree -
St. Louis Community College
01.2006
High School Diploma -
Beaumont Highschool
01.2003
Skills
- MS Office
- Strategic Negotiation
- Communication
- Time Management
- Leadership maturity
- Critical thinking and problem solving
- Adobe suite expertise
- Resource Planning
- Market Penetration
- DaVinci Resolve expertise
- Claims Adjuster License
Certification
- TX
- CO
- NM
- SD
- ND
- NE
- OK
- FL
- MO
- VA
- NC
- SC
Coursework
- Completed Managment Develop Program
- Completed Supervisor Essentials course
- Management Information Systems (MIS)
- Selected as a Mentor for new associates
- Leadership Development Classes
- Chairman's Club
- Part of Associate Opinion team
- Interpersonal Communication
- Digital Literacy
- Spanish course 101-105
Languages
Spanish
Professional Working
American Sign language
Professional Working
Timeline
Executive Media Director
Wellington Studios
11.2023 - Current
Auto Claims Specialist( Laid Off)
GEICO
05.2023 - 11.2023
Bodily Injury Adjuster
STATE FARM
10.2021 - 05.2023
PIP/MED Adjuster
STATE FARM
03.2020 - 10.2021
SERVICE ADVISOR
PARK PLACE MOTOR CARS
09.2019 - 03.2020
Sales Representative
LIBERTY MUTUAL
04.2016 - 09.2019
Online Business courses -
Harvard University
Associate degree -
St. Louis Community College
High School Diploma -
Beaumont Highschool