Jermaine R Hines
Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused on optimizing procedures to minimize wasted time and resources. Broad-ranging expertise in operations management and financial administration. Skilled in overseeing budget planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions.
Overview
15
15
years of professional experience
Work History
Retention Coordinator
Phipps Neighborhoods
The Bronx, NY
04.2022 - Current
- Develop and execute retention strategies to resolve barriers affecting Phipps alumni engagement and document collection.
- Maintain accurate participant records and confidential documentation, complying with multiple funders standards and policies.
- Prepare retention reports for program reviews, case updates and program audits.
- Coordinate retention outreach for Phipps sectoral workforce programs, often in collaboration with multiple sectoral teams.
- Briefly supervised the former sectoral Operations Coordinator on day to day tasks.
- Operations Specialist 4/22 to 8/24
- Assist monitoring, planning and logistics for program activities.
- Foster relationships to define programming needs and strengthen organizational standing.
- Communicate project status, requirements and deadlines to supervisor and management.
- Enter and manage data in system for preparation for audits.
- Draft professional business documents for various managers and executives.
Document Quality Control Manager
Prodigal Sons and Daughters
East Orange, NJ
07.2020 - 08.2021
- Maintained documents by managing files following established procedures.
- Inspected and proofread documents to check accuracy.
- Prepared company for upcoming audits
- Managed secure storage, backups and retrieval of archived documents.
- Directed team to deliver accurate and well-written documents.
Program Director
MMCC
Bronx, NY
09.2017 - 07.2020
- Managed program operations and provided strategic leadership for workers.
- Initiated and set goals for programs according to strategic objectives of organization.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
SYEP Payroll Coordinator
NYC Mission Society
New York, NY
04.2014 - 09.2014
- Gathered and received timesheets to prepare weekly payroll data for processing
- Generated relevant paperwork and payroll reports.
- Assisted with audit by preparing accounts and providing information.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
Office Manager
Kathy's Industries
Queens, NY
09.2011 - 10.2013
- Oversaw all financial and operational duties on a day to day basis for the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Education
Regents: Business
Harry S Truman High School
Bronx, NYSome College (No Degree) - Business Economics
Hofstra University
Hempstead, NYSkills
- DYCD-YEPS/Connect
- Salesforce
- MS Office 365 (Excel, Word, Powerpoint)
- CWE outcome system
- Attention to detail
- Audit reporting
- Problem solving
Timeline
Retention Coordinator
Phipps Neighborhoods
04.2022 - Current
Document Quality Control Manager
Prodigal Sons and Daughters
07.2020 - 08.2021
Program Director
MMCC
09.2017 - 07.2020
SYEP Payroll Coordinator
NYC Mission Society
04.2014 - 09.2014
Office Manager
Kathy's Industries
09.2011 - 10.2013
Regents: Business
Harry S Truman High School
Some College (No Degree) - Business Economics
Hofstra University