JERMAINY PHILON
Mobile,AL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Remote, Member Service Representative
Concentrix
09.2022 - Current
- Respond to requests for referrals to network providers
- Help a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Answer customer inquiries, provide professional assistance to potential and existing guests on every call
- Provide quality customer service on every call
- Help all existing and potential members with tasks such as simple benefits and eligibility questions to complex enrollment, claims, and provider search requests
- Maintain daily production standard, including phone calls and appointments per hour, to meet established metrics
Clerical Assistant and Data Entry
Merritte Accounting
04.2018 - 09.2022
- Assist with special projects as instructed, composes memos, transcribes notes, and researches and creates presentations
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Prepare source data by compiling, verifying accuracy and sorting information
- Review data for deficiencies, errors and discrepancies and correct, if possible
- Sort, identify, and distribute mail
- Assist in development of presentations
- Screen and transfer callers, arrange meetings, maintain files, distribute mail, and maintain office supplies
- Working knowledge of office record keeping and reporting
- Working knowledge of office appliances and their application; particularly computers, printers and fax machines
Cashier
Joann Fabrics
01.2018 - 12.2018
- Assist coworkers with sales, returns and inventory control processes
- Assist customers at checkout with sales, returns and other transactions
- Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS
- Assist with merchandise floor moves and other visual tasks
- Maintain an awareness of key fashion trends and product knowledge in order to assist customers with purchase decisions as necessary
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Technical Support Agent
Alorica
01.2017 - 12.2017
- Assist consumers, partners, and professionals with pre-sales, order management, and technical issues through email and phone support
- Analyze issues to identify troubleshooting methods needed for quick remediation.
- Confirm accurate information from the customer at the time the service request is made
- Assist customers in identifying issues and explained solutions to restore service and functionality.
Education
High School Diploma -
Murphy High School
2015
Skills
- Livechat Messaging
- Client Interactions
- Computer Proficiency
- Patient Account Reviews
- Benefit Assessment
- Customer Communication and Empathy
- Updating Customer Accounts
- Productivity Management
- Billing Adjustments and Refunds
- Customer Retention Strategies
- Product and Service Sales
Timeline
Remote, Member Service Representative
Concentrix
09.2022 - Current
Clerical Assistant and Data Entry
Merritte Accounting
04.2018 - 09.2022
Cashier
Joann Fabrics
01.2018 - 12.2018
Technical Support Agent
Alorica
01.2017 - 12.2017
High School Diploma -
Murphy High School