Jermane Wilson
Oklahoma City,Oklahoma
Summary
Experienced Manager with nearly a decade of expertise in customer service, route planning, logistics, furniture assembly, and warehouse management. Demonstrated ability to maintain and organize a warehouse, coordinate furniture deliveries, and efficiently plan delivery routes. Skilled in problem-solving and time management. Committed to providing exceptional customer service and ensuring timely delivery of furniture to corporate and residential homes.
Overview
13
13
years of professional experience
Work History
Landing Host
Hello Landing
06.2022 - Current
- Set up homes to ensure they meet Landing standards, maintaining high quality and consistency across properties.
- Troubleshoot technical issues such as TV and other appliance setups, ensuring all equipment functions properly for incoming guests.
- Conduct turnovers between guest stays, ensuring cleanliness and readiness for the next occupant.
- Serve as a reliable point of contact to address and resolve any guest or operational issues, maintaining guest satisfaction and property standards.
Warehouse Manager
Furniture Options-Austin
06.2016 - 06.2019
- Established new location for Furniture Options-Austin
- Managed new team and routines for successful delivery
- Maintain warehouse
- Daily reports of delivery appointments
- Implement inventory tracking system to improve efficiency and accuracy of warehouse operations
- Implement a safety training program for all warehouse employees to ensure compliance with OSHA regulations and reduce the risk of workplace accidents
- Develop and implement a performance management system to evaluate the productivity and performance of warehouse staff, identify areas for improvement, and reward high-performing employees
- Optimize warehouse layout and organization to maximize space utilization and improve efficiency in order fulfillment and inventory management
- Develop and implement a training program for warehouse staff on effective customer communication and professional conduct
- Identify and implement cost-saving initiatives, such as analyzing shipping and packaging expenses and negotiating favorable contracts with suppliers, to improve warehouse profitability
- Create and implement a warehouse maintenance schedule to ensure the cleanliness and functionality of the warehouse facilities, including regular inspections and maintenance of equipment and infrastructure
Furniture Delivery
Furniture Options
08.2011 - 06.2016
- Earned 2 company employee of the year awards
- Maintained and organized warehouse
- Furniture delivery and assembly of corporate and residential homes
- Assisted manager with maintaining and organizing warehouse
- Coordinate with customers to schedule furniture deliveries and ensure timely arrival
- Efficiently plan delivery routes to ensure timely delivery of furniture to corporate and residential homes
- Unload and inspect furniture shipments for damages and report any issues to the warehouse manager
- Ensure the safe handling and transport of furniture to prevent any damage during delivery
- Ensure proper assembly and installation of furniture in corporate and residential homes
- Provide exceptional customer service during furniture deliveries, including addressing customer concerns and resolving any issues that may arise
Education
Studied Business management -
Oklahoma State University-Main Campus
Stillwater, Ok05.2011
Associates degree -
Tulsa Community College
Tulsa, Oklahoma05.2008
Skills
- Customer Service
- Route Planning
- Logistics
- Furniture Assembly
- Warehouse Management
- Problem Solving
- Time Management
- Inventory Management
- Team Management
- Process Improvement
- Operations
- Communication
References
- Stephanie Dickerson, LANDING-GM DALLAS, 8174541301
- Jennifer Calison, FURNITURE OPTIONS-OPERATION MANAGER OKC, 4059247140
Timeline
Landing Host
Hello Landing
06.2022 - Current
Warehouse Manager
Furniture Options-Austin
06.2016 - 06.2019
Furniture Delivery
Furniture Options
08.2011 - 06.2016
Studied Business management -
Oklahoma State University-Main Campus
Associates degree -
Tulsa Community College
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