- Road Trips
- Adventure Travel
- Historical Exploration
- Photography
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Fashion
- Music
- I have a passion for photography and editing photos
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Dance
- Graphic Design
Jermani Bryant
Warren,OH
Summary
Multifaceted professional with experience in customer service, healthcare, mentorship, and warehouse operations. Known for combining strong work ethic with a genuine ability to empathize with others and offer helpful, solutions-focused guidance in challenging situations. Whether supporting patients, assisting customers, mentoring peers, or improving processes in a warehouse, I thrive in dynamic environments and approach every task with a focus on positive outcomes and teamwork.
Proven my ability to thrive in diverse environments by leveraging strong communication, problem-solving, and leadership skills, I demonstrate success in delivering exceptional service in fast-paced settings, while maintaining a focus on improving processes and supporting team development. Ready to leverage my diverse skill set to make meaningful contributions in any fast-paced, people-focused setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Hostess/Busser/Certified Trainer
Firebirds Wood Fired Grill
03.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Aided in the recruitment process by screening resumes and scheduling interviews.
Residential Assistant
Shepherd of the Valley
05.2024 - 08.2024
- Aided residents in completing daily routines of care and activities.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Observed and documented resident progress, reporting recorded metrics to house manager.
- Assisted with daily activities, promoting independence and improving the quality of life for residents.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each resident''s needs.
- Maintained respectful boundaries with residents while still offering compassionate care when needed.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Used company software and databases to maintain records of services performed and patient conditions.
Power Equipment Operator
Macy's Warehouse
12.2023 - 01.2024
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Completed daily inspection reports on equipment condition before use, ensuring any necessary repairs or adjustments were promptly addressed.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Student Mentor
Kent State University at Trumbull
01.2023 - 12.2023
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Collaborated with external partners to expand program reach and impact.
- Completed multiple tasks simultaneously to optimize project completion.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Improved student satisfaction by providing personalized academic support and guidance.
- Assisted with planning and coordinating day-to-day and special program activities.
- Served as a trusted advisor for first-year students transitioning into college life, aiding in acclimation processes and reducing dropout rates.
- Promoted a positive college experience by connecting students to campus resources such as tutoring or counseling services.
- Strengthened relationships with other students through regular, effective communication and timely updates on program progress.
- Counseled students individually and in group sessions to help promote personal and educational motivation.
- Supported the planning of special events promoting camaraderie and networking opportunities within the mentorship program.
- Implemented and coordinated school activities and events.
- Actively participated in regular meetings with faculty members discussing individual student progress updates.
- Used Google Docs, Google Drive, Google Slides and many other resources to maintain appropriate documentation of all academic activities.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
Nurse Aide
Briarfield Manor
07.2023 - 11.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Kept accurate records of patients' care, condition, and progress.
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Home Health Aide
Porscha's Heart to Heart Homecare
05.2023 - 06.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Direct Support Professional Caregiver
Buckeye Residential Solutions
04.2023 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Managed challenging patient behaviors with patience and empathy, utilizing therapeutic interventions to help individuals regain control over their emotions.
Resident Assistant
Windsor House At Champion
07.2021 - 02.2023
- Responded to room transfers, incident reports, and maintenance requests.
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Delivered and served meals and provided other dining needs.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conversed with assigned residents to determine emotional and physical state of being and reported changes to resident services director.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Cashier/Customer Service Cashier
Dunkin' Donuts
07.2018 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor of Arts - Communications
Kent State University
Warren05-2026
High School Diploma -
John F. Kennedy Catholic High School
Warren, OH05-2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Scheduling
- Cleanliness and hygiene
- Coordinating tasks
- Effective multitasking
- Exceptional communication
Certification
- Forklift Certification
- Ohio Driver's License
- CPR/AED Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Direct Support Professional Certification – National Alliance for Direct Support Professionals.
Interests
Timeline
Residential Assistant
Shepherd of the Valley
05.2024 - 08.2024
Restaurant Hostess/Busser/Certified Trainer
Firebirds Wood Fired Grill
03.2024 - Current
Power Equipment Operator
Macy's Warehouse
12.2023 - 01.2024
Nurse Aide
Briarfield Manor
07.2023 - 11.2023
Home Health Aide
Porscha's Heart to Heart Homecare
05.2023 - 06.2023
Direct Support Professional Caregiver
Buckeye Residential Solutions
04.2023 - 06.2023
Student Mentor
Kent State University at Trumbull
01.2023 - 12.2023
Resident Assistant
Windsor House At Champion
07.2021 - 02.2023
Cashier/Customer Service Cashier
Dunkin' Donuts
07.2018 - 06.2021
- Forklift Certification
- Ohio Driver's License
- CPR/AED Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Direct Support Professional Certification – National Alliance for Direct Support Professionals.
Bachelor of Arts - Communications
Kent State University
High School Diploma -
John F. Kennedy Catholic High School
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