Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jermani Bryant

JACKSONVILLE,FL

Summary

Experienced Customer Service Representative with 7 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Maximus
02.2024 - Current
  • Support the Department of Education by implementing departmental and corporate policies and procedures regarding to Federal Student Aid.
  • Assist with Credit Bureau Requests utilizing established processes on financial matters also providing recommendations on investment opportunities and services based on individual needs.
  • Counseling students regarding aid eligibility and application requirements while developing informational materials that improves student understanding of financial aid procedures.
  • Process requests received via general correspondence and notate student accounts regarding actions taken in response to those request for services, and financial information.
  • Educate students about billing, payment processing and support policies and procedures.

CUSTOMER ADVISOR

CONCENTRIX
10.2022 - 03.2023
  • Providing a broad knowledge of client products and/or service.
  • Supporting resolutions for routine problems regarding client's products or services.
  • Consistently assisting 40-50 clients via inbound calls.
  • Assisting with questions or concerns that require additional support and achieve specific support on each call while also probing techniques to determine customer needs and offer the most appropriate service to address their needs.

Home Health Aide (HHA)

Underhill Staffing
04.2021 - 10.2022
  • Assisted residents with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Completed entries in log books, journals, and care plans to accurately document and report residents progress.
  • Monitored residents health by performing routine pulse, temperature and blood pressure checks.
  • Helped residents with managed home care, ensuring efficacy of care by monitoring health status.
  • Communicated regularly with residents families to provide updates on health and wellbeing.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Provided transportation and appointments management.

CUSTOMER CARE FULFILLMENT CONSULTANT

ALLY FINANCIAL
09.2018 - 09.2021
  • Ensuring that customer's account that are properly serviced during the life of the loans such as IRA'S (Individual Retirement Accounts).
  • Obtaining strict confidentiality with customer, employee, and company information.
  • Delivering a repeatable, low effort, high quality experience to every consumer, dealer, and peers.
  • Analyzing payments, documents, and account revisions.

CUSTOMER SERVICE CLAIMS

UNITED HEALTH GROUP
05.2017 - 09.2018
  • Paying attention to all detail, being able to locate missing or inconsistent information.
  • Process incoming and outgoing referrals, prior authorizations, and intake, notification, and census roles.
  • Provides support by reviewing, researching, investigating, and processing claims.
  • Authorizing payments into the company database.

BULK REPRESENTATIVE

COMCAST
02.2016 - 05.2017
  • Instructing customers thoroughly on how to install equipment on their own.
  • Upselling products and service promotions.
  • Aiding all calls regarding technical or billing issues, retention and sales.
  • Troubleshooting technical problems, explaining billing charges, while retaining any customers wanting to cancel services.

MEDICAL RECEPTIONIST

ANGEL KIDS PEDIATRIC (OCEANSIDE PEDIATRICS)
03.2013 - 01.2015
  • Acknowledging patients as they enter the facility, carefully registering and verifying patients identity, personal, medical and insurance information before receiving any health services.
  • Collecting co-pays deductibles and fees.
  • Updating and preserving patient records ensuring confidentiality and accuracy.
  • Scheduling follow-up appointments or referrals, communicating with four doctors, a nurse, and other staff members, relaying messages and requests.
  • Efficiently filing consent forms, such as HIPAA privacy notice documents, and pulling medical records.
  • Handling incoming and outgoing mail, faxes, and emails.
  • Ordering and stocking offices supplies, equipment and medication.
  • Resolving patient complaints, issues, or escalating them to the appropriate person.
  • Retaining all patients questions, comments and concerns by receiving feedback or satisfaction surveys.

Education

Associate of Arts - Business Administration

Florida State College
Jacksonville, FL
06-2013

High School Diploma -

Jean Ribault Sr High School
Jacksonville, Fl
06-2011

Skills

  • Multi-line telephone operations
  • Computer proficiency
  • Microsoft PowerPoint
  • CRM software
  • Typing 30 wpm
  • Verbal and written communication
  • Technical troubleshooting

Timeline

Customer Service Representative

Maximus
02.2024 - Current

CUSTOMER ADVISOR

CONCENTRIX
10.2022 - 03.2023

Home Health Aide (HHA)

Underhill Staffing
04.2021 - 10.2022

CUSTOMER CARE FULFILLMENT CONSULTANT

ALLY FINANCIAL
09.2018 - 09.2021

CUSTOMER SERVICE CLAIMS

UNITED HEALTH GROUP
05.2017 - 09.2018

BULK REPRESENTATIVE

COMCAST
02.2016 - 05.2017

MEDICAL RECEPTIONIST

ANGEL KIDS PEDIATRIC (OCEANSIDE PEDIATRICS)
03.2013 - 01.2015

Associate of Arts - Business Administration

Florida State College

High School Diploma -

Jean Ribault Sr High School

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