JerMarkus Jacobs
Supervisor
Newnan,GA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
Work History
E-Commerce Personal Shopper
Kroger Co, Inc
Sharpsburg, GA
03.2018 - 04.2019
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
Cashier
Kroger Co, Inc
Newnan, GA
04.2019 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Supervisor
Kroger Co, Inc
Peachtree City, GA
06.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
Fuel Station Manager
Kroger Co, Inc
Newnan, GA
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Political Science
Georgia State University
Atlanta, GA04.2025
High School Diploma -
East Coweta High School
Sharpsburg, GA05.2021
Skills
- Motivating Performers
- Resolving Complaints
- Managing Operations and Efficiency
- Business Processes and Procedures
- Supervising Employees
Timeline
Supervisor
Kroger Co, Inc
06.2019 - Current
Cashier
Kroger Co, Inc
04.2019 - 05.2019
E-Commerce Personal Shopper
Kroger Co, Inc
03.2018 - 04.2019
Fuel Station Manager
Kroger Co, Inc
Bachelor of Science - Political Science
Georgia State University
High School Diploma -
East Coweta High School
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