Jermarr Spence
Orlando,FL
Summary
Highly work oriented professional with remarkable organizational skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accounting or finance position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Mister Car Wash
08.2023 - Current
- Resolved guest complaints and discrepancies in a prompt and courteous manner.
- Welcomed guests on arrival, displaying a professional and friendly approach.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Oversaw fast-paced kiosk operations and guests' needs at a busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized a variety of organizational and communication skills to drive guest satisfaction.
- Assisted guests with a variety of services and local attraction information.
Technical Manager
A & J Assisted Living Facility I & II
01.2021 - Current
- Manage all computer-related tasks and am responsible for all home technology
- Return calls for insurance & collections so that patients may pay their bills, as well as calls from prospective residents who wish to live in the facility
- Answer calls from doctors and other medical professionals, schedule appointments, have conversations with family members, and daily monitor the nurses' aid while paying close attention to patients' concerns
- A proven record of dependability, accountability, loyalty, and moral standards, with a focus on residents' well-being.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Analyzed project-related information and made recommendations based on discoveries.
Education
Bachelor of Arts - Accounting And Finance
University of Central Florida
Orlando, FL05.2026
Associate of Arts -
Eastern Florida State College
Palm Bay, FL05.2022
High School Diploma -
Bayside High School
Palm Bay, FL05.2021
Skills
- Willingness
- Commitment
- Ability to remain focus
- Recognized for learning abilities
- Certified in Microsoft and Adobe
- Team leadership and team-related responsibilities
- Guest Relations
- Data Entry
- Customer Service
- Issue Resolution
- Computer Skills
- Guest Accommodations
Timeline
Guest Service Representative
Mister Car Wash
08.2023 - Current
Technical Manager
A & J Assisted Living Facility I & II
01.2021 - Current
Bachelor of Arts - Accounting And Finance
University of Central Florida
Associate of Arts -
Eastern Florida State College
High School Diploma -
Bayside High School
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