JerMauria Mitchell
Tulsa
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and front desk operations at Planet Fitness. Proven ability to enhance member satisfaction through effective communication and problem-solving skills. Adept at managing appointments and processing transactions accurately, contributing to a welcoming and organized environment.
Overview
2026
2026
years of professional experience
Work History
Warehouses Associate
Macys Fullfillment Center
- Participated in training sessions to enhance product knowledge and service skills.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in inventory management by labeling products and organizing stock.
- Maintained cleanliness and safety standards in work area, adhering to regulations.
Front Desk Receptionist
Planet Fitness
05.2025 - 09.2025
- Greeted and assisted members with inquiries and account management.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Maintained cleanliness and organization of reception area to enhance member experience.
- Handled phone calls, scheduling appointments, and responding to member requests efficiently.
- Processed membership applications and payments with accuracy and attention to detail.
- Collaborated with team members to create a welcoming atmosphere for all guests.
- Assisted in resolving member issues promptly, contributing to overall satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Retail Sales Associate
Tjmaxx
12.2020 - 12.2021
- Managed inventory levels by stocking shelves and ensuring product availability for customers.
- Mastered store policies and procedures to ensure accurate information delivery.
- Cultivated customer relationships to enhance loyalty and satisfaction.
- Ensured cleanliness and organization of store environment to elevate customer shopping experience.
- Welcomed customers and delivered exceptional service experiences.
Retail Sales Associate
Journeys Shoes
05.2020 - 11.2020
- Assisted customers in locating products and answering inquiries.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed transactions efficiently using point-of-sale system.
- Collaborated with team members to meet daily sales goals.
Education
High School Diploma -
Kipp Tulsa University Prep High School
Tulsa, OK05.2022
Skills
- Customer service
- Front desk operations
- Appointment scheduling
- Cash handling
- Organizational skills
- Team collaboration
- Sales support
- Product knowledge
- Communication skills
- Attention to detail
- Shipping and receiving
- Membership processing
- Data entry
- Telephone skills
- Verbal and written communication
- Organization skills
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Phone etiquette
- Problem-solving
- Microsoft office
- Payment processing
- Billing and invoicing
- Documentation
Timeline
Front Desk Receptionist
Planet Fitness
05.2025 - 09.2025
Retail Sales Associate
Tjmaxx
12.2020 - 12.2021
Retail Sales Associate
Journeys Shoes
05.2020 - 11.2020
Warehouses Associate
Macys Fullfillment Center
High School Diploma -
Kipp Tulsa University Prep High School