Summary
Overview
Work History
Education
Skills
Timeline
QUALIFICATIONS
Christmas In July
Generic

Jermeka BURNS

Broomfield,CO

Summary

A proven visionary and strategic leader that translates business strategies into maximum performance, commensurate with the best interest of customers, employees, and the public. Proven track record in providing actionable insights to improve business performance and client satisfaction. Along with more than 15 years of success in Project & Property Management while combining a positive attitude with innovative intellect to assist others with reaching their peak performance.

Overview

24
24
years of professional experience

Work History

Onsite Mystery Shopper

Ellis Partners Mystery Shops
02.2021 - Current
  • Evaluate telephone and/or website contact experience, as well as the prospect’s experience with the in-person visit and follow-up after the visit.
  • Conduct comprehensive evaluations of customer service experiences to provide actionable feedback.

Assistant Property Manager

Asset Living
02.2024 - 09.2025
  • Assisted team in daily operations and tenant communications.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Assistant Property Manager

Griffis Blessing
12.2018 - 08.2021
  • Maintained organized records of lease agreements and tenant information.
  • Organized community events to foster a positive sense of community within the property.
  • Responded to inquiries from various parties while using active listening and open- ended questioning skills to promote quick issue resolution.

Federal Implementation Manager

Sprint/Nextel
11.2001 - 06.2012
  • Executed risk management strategies to mitigate potential issues during project rollouts, safeguarding project timelines and quality.
  • Managed highest revenue impacting Government accounts to continually sign annual contracts due to personalized service and training efforts.

Education

Business studies -

Temple College
Temple, TX
01.2015

Skills

  • Dedicated professional with compelling client/vendor rapport building skills Familiar with online platforms such as Yardi, OneSite and Zoom Computer skills consist of MS Word, Outlook, PowerPoint, Excel and Google Docs

Timeline

Assistant Property Manager

Asset Living
02.2024 - 09.2025

Onsite Mystery Shopper

Ellis Partners Mystery Shops
02.2021 - Current

Assistant Property Manager

Griffis Blessing
12.2018 - 08.2021

Federal Implementation Manager

Sprint/Nextel
11.2001 - 06.2012

Business studies -

Temple College

QUALIFICATIONS

  • Managed Fortune 500 accounts and continually identified trends and work to ensure that the accounts are constantly maintained, and all contractual obligations were met
  • Expanded my account base from 20 to more than 150 accounts in a three-year period which increased revenue
  • Proficient at building spreadsheets & creating macros for billing research in Excel

Christmas In July

Participated in a 2025 Toy, Art & Crafts Drive "Christmas in July" for Children's Hopital (Broomfield). 

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