Multi-Site Assistant Manager
Jermeka BURNS
Grace Hill, Ellis Partners Mystery Shops
Broomfield,CO
27
Years of experience
Visionary strategic leader with over 15 years in Project & Property Management. Delivers actionable insights to enhance business performance and client satisfaction. While combining a positive attitude with innovative intellect to assist clients and fellow employees with reaching their peak performance.
Work History
Multi-Site Assistant Manager
5 Months- Assisted with daily operations across two affordable housing communities, ensuring compliance with organizational policies, HUD regulations, LIHTC requirements, and Fair Housing standards to maintain property integrity.
- Supported property management functions, including leasing, recertification and resident relations, to optimize occupancy and enhance resident satisfaction.
- Coordinated resident programs and community outreach efforts, ensuring alignment with Catholic Charities' mission and enhancing community engagement.
Onsite Mystery Shopper
5 Years 9 Months- Assessed telephone and in-person prospect's visit and follow-up, to enhance customer engagement.
- Conducted comprehensive evaluations of customer service experiences, delivering actionable feedback to improve service quality.
- Evaluated employee interactions against scripted scenarios and detailed assignment requirements.
Assistant Property Manager
1 Year 7 Months- Assisted in achieving successful compliance reviews and file audits through thorough documentation and attention to regulatory requirements.
- Contributed to resident retention efforts by building positive resident relationships and proactively addressing concerns and housing needs.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Assistant Property Manager
2 Years 8 Months- Maintained organized records of lease agreements and tenant information.
- Organized community events to foster a positive sense of community within the property.
- Responded to inquiries from various parties while using active listening and open- ended questioning skills to promote quick issue resolution.
Federal Implementation Manager
12 Years 7 Months- Developed data security and disaster recovery procedures during Hurricane Katrina, safeguarding critical data ensuring organizational resilience.
- Led implementation projects from planning a new phone model launch, coordinating cross-functional teams to achieve project goals.
- Managed high-revenue Government Public Safety accounts, ensuring contracts are signed annually due to personalized service and training efforts.
Education
Business studies
Skills
Dedicated professional with compelling client/vendor rapport building skills. Familiar with online platforms such as Yardi
OneSite and Zoom. Computer skills consist of MS Word
Outlook
PowerPoint
Excel and Google Docs.
Timeline
Multi-Site Assistant Manager
Catholic Charities
06.2026 - CurrentRead More
Assistant Property Manager
Asset Living
02.2024 - 09.2025Read More
Onsite Mystery Shopper
Grace Hill, Ellis Partners Mystery Shops
02.2021 - CurrentRead More
Assistant Property Manager
Griffis Blessing
12.2018 - 08.2021Read More
Federal Implementation Manager
Sprint Nextel
11.1999 - 06.2012Read More
Temple College
Business studies
Read More
QUALIFICATIONS
- Managed Fortune 500 accounts and continually identified trends and work to ensure that the accounts are constantly maintained, and all contractual obligations were met
- Expanded my account base from 20 to more than 150 accounts in a three-year period which increased revenue
- Proficient at building spreadsheets & creating macros for billing research in Excel
Christmas In July
Participated in a 2025 Toy, Art & Crafts Drive "Christmas in July" for Children's Hopital (Broomfield).