Jermeka Shepard
Shreveport,US
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Caregiver
Golden Patient Care
Shreveport
05.2023 - Current
- Ensure accurate record-keeping of client activities, enhancing care quality
- Promote client well-being through timely meal preparation and hygiene management
- Support client independence with engaging educational and recreational activities
- Maintain a clean and organized living environment, improving client comfort
- Monitor and respond to client health changes promptly, ensuring optimal care
- Implement personalized care strategies enhancing client satisfaction.
Cage Cashier
Sam's Town Casino
Shreveport
10.2021 - 02.2023
- Responsible for safeguarding company assets within the Main Bank and the Cage area
- Assisted customers with various cash transactions
- Verified cash revenue from various departments
- Verified all Cage Cashier turn-ins and distributes cash as necessary to all departments
- Managed accurate distribution of cash to departments, ensuring stringent record-keeping
- Enhanced asset security in bank areas, minimizing risks and safeguarding valuables
- Streamlined cash verification processes for improved efficiency and accuracy
- Provided exceptional customer service, resolving transaction queries effectively
- Optimized financial operations, achieving enhanced accuracy in cash flow management.
Remote Lead Customer Service Agent
Teleperformance
Shreveport
10.2019 - 02.2022
- Processed credit applications accurately and in compliance with financial regulations
- Efficiently handled customer inquiries and achieved high satisfaction levels through prompt resolutions.
- Provided expert guidance to enhance customer understanding and usage of card benefits
- Analyzed customer credit data, enabling informed departmental transfers and decisions
- Assisted clients enthusiastically, resulting in a 15% boost in approved credit card applications.
- Streamlined customer service processes, increasing efficiency and client satisfaction.
- Trained new staff on credit card application protocols, enhancing team skill levels.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
Tech Support
Teleperformance
Shreveport
07.2016 - 10.2019
- Pioneered tech support process improvements, elevating system efficiency and user satisfaction
- Accelerated resolution speed by 20% through effective troubleshooting and system navigation
- Employed call data analysis to boost customer interaction and cut down wait times
- Provided top-notch technical guidance, ensuring immediate resolution of customer issues
- Recognized key patterns in tech issues to enhance support services.
Cashier
Target
Bossier City
01.2011 - 07.2016
- Resolved customer issues using problem-solving skills
- Enhanced overall customer satisfaction through contributions to a positive shopping experience
- Boosted customer loyalty through efficient service.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Graduated with a 4.0 gpa -
Green Oaks High School
Shreveport, La05-2012
Skills
- Customer Service
- Typing
- Data Entry
- Supervising Experience
- Food Safety
- Retail Sales
- POS
- Problem-Solving
- Knowledge of state regulations
- Medical record-keeping
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Order entry
- Phone etiquette
- Computer skills
- Communication skills
- Nursing
- Cash handling
- Cash register
Personal Information
Title: Customer Service Representative
Languages
English (Expert)
Timeline
Caregiver
Golden Patient Care
05.2023 - Current
Cage Cashier
Sam's Town Casino
10.2021 - 02.2023
Remote Lead Customer Service Agent
Teleperformance
10.2019 - 02.2022
Tech Support
Teleperformance
07.2016 - 10.2019
Cashier
Target
01.2011 - 07.2016
Graduated with a 4.0 gpa -
Green Oaks High School
Similar Profiles
Corey DillonCorey Dillon
Head Customer Service Representative at Golden State Patient CareHead Customer Service Representative at Golden State Patient Care
Hadya HasibHadya Hasib
Operations Manager at SWA VITAL CARE - RPM (Remote Patient Monitoring), CCM (Chronic Care Management)Operations Manager at SWA VITAL CARE - RPM (Remote Patient Monitoring), CCM (Chronic Care Management)
Lisha MerrymanLisha Merryman
Director of Medical Support at Patient First Urgent Care Center And Primary CareDirector of Medical Support at Patient First Urgent Care Center And Primary Care
Jeannine HerronJeannine Herron
GAIN Service Worker at JVS So Cal - Palmdale GAINGAIN Service Worker at JVS So Cal - Palmdale GAIN
L'BRITTANY GOLSTONL'BRITTANY GOLSTON
Office Clerk/Receptionist at Alvin's Delivery and Moving ServiceOffice Clerk/Receptionist at Alvin's Delivery and Moving Service