Jermekia Carr
Baldwin,NY
Summary
Proven track record in enhancing patient satisfaction and outcomes at Global Linked Medical Supply through expert claims investigation and empathetic customer relationship building. Skilled in ICD-10 coding and critical thinking, adept at resolving complex issues, leading to a significant improvement in service delivery and patient care quality. Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians.
Overview
10
10
years of professional experience
Work History
Medical Customer Service Representative
Global Linked Medical Supply
01.2020 - Current
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
Certified Nursing Assistant/EKG Technician/Phlebotomist
Private Home Care Services
08.2014 - 12.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Supported needs of 1+ residents under long-term care.
Education
Associate of Science - CNA/EKG
FRANKLIN CAREER INSTITUTE, BROOKLYN
Brooklyn, NY03.2013
Skills
- Claims Investigation
- Customer Relationship Building
- Critical thinking abilities
- Appointment Scheduling Expertise
- Medicare/Medicaid
- ICD-10 Coding
- Professionalism and Courtesy
- Patient Scheduling
- Active listening abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Customer Service Representative
Global Linked Medical Supply
01.2020 - Current
Certified Nursing Assistant/EKG Technician/Phlebotomist
Private Home Care Services
08.2014 - 12.2019
Associate of Science - CNA/EKG
FRANKLIN CAREER INSTITUTE, BROOKLYN