Mi'kaya Longer
Jersey City,NJ
Summary
Dynamic and results-oriented professional with a proven track record at Charlotte Russe, Inc, where I leveraged strong interpersonal and communication skills to enhance customer satisfaction. Adept at multitasking in fast-paced settings, I excel in resolving customer concerns efficiently and ensuring a positive client experience . Adept at working collaboratively with teams and maintaining professionalism on all interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Taco Bell
Glassboro, NJ
11.2023 - 05.2024
- Provided excellent customer service by promptly and accurately processing orders in a fast-paced environment.
- Maintained a clean, organized, and safe workspace, ensuring compliance with health and safety regulations.
- Handled cash, credit, and mobile payments with precision, balancing registers at the end of shifts.
Retail Sales Associate/Cashier
Charlotte Russe, Inc
Jersey City, NJ
03.2022 - 12.2023
- Assessed customer needs to provide assistance and information on product features.
- Computed purchases and received and processed cash or credit payment.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in market place.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers and provided exceptional customer service.
Sales Associate
Foot Locker
Jersey City, NJ
06.2022 - 09.2023
- Improved my Communication, my vocabulary and my ability to comfort customers along with help with their needs
- Bonded with children, recurring customers.
- Computed purchases and received and processed cash or credit payment.
- Worked with fellow sales team members to achieve group targets.
- Described merchandise and explained use, operation and care.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed promotional strategies to increase sales volume.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
Assistant Cheerleading Coach
Liberty All Stars
Jersey City, NJ
05.2019 - 08.2022
- Planned and led training sessions focused on developing athletes' skills, teamwork, and performance.
- Choreographed and taught competitive routines, ensuring synchronization, precision, and creativity.
- Communicated effectively with athletes, parents, and celebrated achievements.
Education
Bachelor's degree - Exercise Science
Rowan University
Glassboro, NJ12.2024
Skills
- Strong interpersonal ,communication and organizational skills
- Proficient in resolving customer concerns and complaints, professionally and efficiently
- Ability to handle high-pressure situations with patience, and problem-solving abilities
- Adept at multitasking in fast-paced environments while maintaining attention to detail
- Time management
- Computer Skills
- Medical terminology
Certification
- Driver's License
Timeline
Team Member
Taco Bell
11.2023 - 05.2024
Sales Associate
Foot Locker
06.2022 - 09.2023
Retail Sales Associate/Cashier
Charlotte Russe, Inc
03.2022 - 12.2023
Assistant Cheerleading Coach
Liberty All Stars
05.2019 - 08.2022
Bachelor's degree - Exercise Science
Rowan University