Jermella Ruther
Westmont,IL
Summary
Knowledgeable Security Manager with a proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals. I'm a Manager that continues to strive to improve the industry one position at a time. I've learned to be an effective manager you have to come out of the office and engage with your team. My motto has been " to manage differently then what I've experienced as a officer.".
Overview
2026
2026
years of professional experience
Work History
Director of Operations
Titan Security Group
09.2022 - Current
- The job responsibilities include collaborating with site supervisors and directors to ensure accurate and precise payroll administration.
- Design and deliver hiring and training processes to meet organizational standards.
- Coordinate with the office to manage open positions, facilitate cross-training, and oversee overtime.
- Conduct inspections and audits of designated client locations.
- Provide emergency response and operational support when required.
- Fill essential staffing positions as needed. Prepare comprehensive and accurate reports related to operations, including inspections, audits, serious incident reports, and investigations.
- Oversee and supervise management staff, offer counseling, and compile reports. Mentor and support directors and supervisors to ensure effective performance.
- Collaborate with the Human Resources Department on employee relations issues and concerns.
- Respond to additional requests or directives from the Vice President. T
- his position requires a flexible schedule, including availability outside regular business hours on weekdays and weekends.
District Manager
Securitas Security Services USA
10.2020 - 09.2022
- Ensure the delivery of high-quality customer service through regular direct engagement with clients; enhance service standards and initiate corrective actions as necessary.
- Effectively schedule personnel to meet client requirements while managing labor costs; review site reports to confirm adherence to post orders and client directives.
- Analyze operational and financial metrics to continuously improve portfolio performance; ensure profitable operations with full accountability for profit and loss.
- Hold regular meetings with clients or their representatives to provide updates and address any current or potential issues; negotiate client contracts; support client onboarding; conduct security planning, assessments, and surveys; review and update post orders.
- Perform weekly entry of officers’ hours to ensure timely and accurate payroll processing and invoicing.
- Recruit, select, orient, train, and develop high-caliber staff in collaboration with Human Resources management.
- Develop and manage portfolio budgets in coordination with area management.
- Maintain a positive and professional work environment in full compliance with applicable laws, regulations, policies, and procedures; ensure staff members understand and adhere to these standards.
- Authorize appropriate expenditures for equipment, supplies, and vehicles; ensure proper vehicle maintenance and oversee driver training; maintain inventory of uniforms, radios, and other supplies; process payroll records and other required documentation.
- Perform additional duties and similar tasks as necessary to achieve established business objectives.
Scheduling Manager
Securitas Security Services USA
07.2018 - 03.2020
- Managed scheduling and payroll administration for over 10,000 hours and more than 200 security officers weekly.
- Conducted interviews with prospective candidates to assess strengths and suitability for specific assignments.
- Developed and maintained a flexible staffing database to efficiently deploy officers for open positions and special client requirements.
- Optimized scheduling to minimize unpaid overtime and enhance operational efficiency.
- Developed and implemented training programs for new operations staff, as well as ongoing training for existing team members.
- Designed training materials, procedural guides, and site-specific standards in collaboration with the District Manager.
- Supervised quality assurance initiatives, including regular on-site evaluations, internal audits, and customer surveys, in partnership with the District Manager.
- Fostered and maintained positive relationships with operations team members and clients to ensure high levels of service and communication.
- Provided 24/7 on-call support to address client needs promptly and effectively.
- Arranged temporary coverage for additional service requests as needed.
- Created a positive and responsive work environment, resulting in an over 10% increase in employee retention rates and achieving a retention rate exceeding 90% over a two-year period.
Security Supervisor
Whelan Security
2013 - 2018
- Developed and implemented security training curriculum standards, policies, and procedures.
- Supervised a team of 280 security professionals, overseeing activities such as recruitment, training, task assignment, performance evaluation, and disciplinary actions.
- Prepared weekly schedules and managed bi-weekly payroll processing using ADP Workforce Now.
- Analyzed and assessed security operations to identify potential risks and opportunities for enhancement.
- Collected and analyzed security data to determine security needs, establish program objectives, and monitor progress.
- Communicated security status, updates, and potential or actual issues according to established protocols.
- Conducted physical inspections of facilities to ensure compliance with security policies and regulations.
- Supported and contributed to governmental reviews, internal corporate evaluations, and assessments of overall security program effectiveness.
- Established and maintained security standards, policies, and procedures to support organizational safety and compliance.
Special Response Officer
Whelan Security
2009 - 2013
- Provided guidance and training to new employees in effective methods of managing all levels of personnel and site functions.
- Assigned to multiple posts and acclimated competently.
- Engaged in fire / evacuation alarm test drills with 100% accuracy that resulted in ongoing compliments from client site upper management.
- Assigned to multiple posts and acclimatized competently.
- Cultivated open lines of communication with security staff, supervision and client contacts that reflected optimum management development and implementation of updated security Protocolscols to aProtocolspse created by advances in technology and criminal strategies.
- Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or
Education
Associate of Applied Science - Criminal Justice
Wilbur Wright College
Chicago, IL2006
Skills
- Operational management
- Payroll administration
- Staff training and development
- Performance evaluation
- Advanced organizational skills
- Team Player
- Time management skills
- Conflict management
- Flexibility and creativity
- Enthusiasm for learning
- Adaptability
- Client relationship management
- Mentoring and coaching
- Team leadership
- Staff training/development
- Employee development
- KPI tracking
Timeline
Director of Operations
Titan Security Group
09.2022 - Current
District Manager
Securitas Security Services USA
10.2020 - 09.2022
Scheduling Manager
Securitas Security Services USA
07.2018 - 03.2020
Security Supervisor
Whelan Security
2013 - 2018
Special Response Officer
Whelan Security
2009 - 2013
Associate of Applied Science - Criminal Justice
Wilbur Wright College