Jermeria M. Brown
Birmingham
Summary
teacher'sDynamic professional with experience at T-Mobile Call Center, excelling in customer service and effective communication. Proven ability to resolve customer issues and enhance satisfaction. Skilled in Microsoft Office and team collaboration, consistently driving sales and supporting educational environments as a teacher's aide. Committed to fostering positive interactions and achieving results.
Overview
8
8
years of professional experience
Work History
Teachers Aid
ESS (West End Academy)
Westend
11.2022 - Current
- Preparing lesson materials
- Teaching assistant
- Supervise Students
- Work with students to make sure they understand
- Lead class with the help from the teacher
- Help with appropriate daily activities for children
- Establishes and maintains a safe and healthy environment for children
- Supports the learning system environment
Sales Expert /Customer Service Representative
T-mobile Call Center
Homewood
12.2019 - 11.2022
- Taking calls greeting customers with a positive and professional attitude.
- Responding promptly to customers' inquiries.
- Acknowledge and resolve customers' complaints.
- Knowing the correct answer to be able to answer questions.
- Keeping records of customers interactions, comments, complaints, and everything we discussed.
- Communicating and coordinating with colleagues as necessary.
- Answer phone to handle customers concerns
- Doing everything to make sure the customer is happy, and the issue is resolved.
Retail Sales Associate/cashier
Hibbett Sports
Fairfield
01.2019 - 12.2019
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Reviewed weekly sales circulars and monitored price changes.
- Inspected products to ensure they are in excellent condition.
- Packaged products securely and prepared them for shipment for the online orders.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered top-notch, personal service and polite support to boost sales and customer satisfaction.
Cashier
Piggly Wiggly
Midfield
05.2017 - 01.2019
- Greeting customers upon entry and departure.
- Assisting guests with finding anything.
- Stock and organizing the items that were in the put back basket on the sales floor.
- Ring up purchases.
- Doing put back if customers didn’t want the groceries.
Education
Business Administration and Management
Lawson State Community College
Birmingham, AL05-2027
Diploma With Career And Technical Education Endorsement -
Wenonah High School
Birmingham, AL05.2018
Skills
- Microsoft Office
- Retail Sales
- Customer Service
- Assistant Teachers
- Effective communication
- Team collaboration
Professional Skills And Knowledge
- Microsoft office
- Retail sales
- Customer Service
- Assistant Teachers
Timeline
Teachers Aid
ESS (West End Academy)
11.2022 - Current
Sales Expert /Customer Service Representative
T-mobile Call Center
12.2019 - 11.2022
Retail Sales Associate/cashier
Hibbett Sports
01.2019 - 12.2019
Cashier
Piggly Wiggly
05.2017 - 01.2019
Business Administration and Management
Lawson State Community College
Diploma With Career And Technical Education Endorsement -
Wenonah High School
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