Jermerious Lofton
Pascagoula,MS
Summary
Dedicated and industrious student with strong experience in customer service, time management, and leadership. Detail-oriented with excellent observational, organizational, and communication skills. Proven ability to deliver exceptional service, manage tasks efficiently, and lead teams effectively. Committed to continuous improvement and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Project Transformation Intern
LITE Coordinator
Dallas, Texas
05.2024 - 08.2024
- Supervised over 50 youth volunteers in delivering an academic literacy program that significantly improved student success rates.
- Developed and implemented curriculum for high school students to enhance their college and career readiness.
- Managed a team of 2, ensuring efficient daily operations and contributing to the overall success of the program.
Front Desk Agent
Holiday Inn Express Hotel
Moss Point, MS
05.2023 - 08.2023
- I greeted guests with a warm and friendly demeanor, ensuring they felt welcome from the moment they arrived. I checked them in efficiently, explaining hotel amenities, and providing information about local attractions.
- I addressed and resolved any issues or complaints that arose during a guest's stay, working swiftly to find solutions and ensure guest satisfaction. This required strong problem-solving skills and the ability to remain calm under pressure.
- I handled reservations, both over the phone and through online systems, ensuring accuracy and accommodating special requests when possible. This involved updating guest information and managing room assignments to optimize occupancy.
Youth Volunteer Coordinator
Boy's and Girl's Club of Jackson County
Pascagoula, MS
06.2022 - 07.2022
- Oversaw volunteer schedules and led training sessions to ensure effective program delivery.
- Cultivated partnerships with local organizations to broaden growth opportunities for the club.
- Organized culturally enriching field trips to promote diversity and awareness among youth participants.
Crew Member
McDonald's
Pascagoula, MS
08.2018 - 03.2021
- Mentored new team members on POS system operations, customer service techniques, and achieving sales goals.
- Accurately and efficiently operated the cash register to process transactions.
- Managed physical tasks, including lifting up to 50 pounds and using equipment to move heavier loads, as needed.
Education
Bachelor of Science - Mathematics
Alcorn State University
Lorman, MS12-2025
Skills
- Problem-Solving
- Teamwork and Collaboration
- Flexible Schedule
- Interpersonal and Social Skills
- Public Speaking
- Oral and written communications
- Customer Service
- Leadership skills
- Organize
Affiliations
- Alcorn State Cheerleader (2022-2024)
- Student Government Association, Freshman Class President (2022-2023)
- Student Government Association, Sophomore Class-Vice President (2023-2024)
- Mister Honor Program (2023-2024)
- Member of Math and Science Club
- Mississippi Professional Educators President (2023-2024)
- Men's Company Inc.
- Mens Co. Inc. Secretary (2023-2024)
- SNEA
- Gold Key President (2024-2025)
Accomplishments
- Fall, 2023 - Dean's List
- Spring, 2023 - Dean's List
- Honor Program Recognition
- My HBCUs Scholar
Timeline
Project Transformation Intern
LITE Coordinator
05.2024 - 08.2024
Front Desk Agent
Holiday Inn Express Hotel
05.2023 - 08.2023
Youth Volunteer Coordinator
Boy's and Girl's Club of Jackson County
06.2022 - 07.2022
Crew Member
McDonald's
08.2018 - 03.2021
Bachelor of Science - Mathematics
Alcorn State University