Jermesha Thompson
Gainesville,GA
Summary
Dynamic professional with a proven track record in roles requiring meticulous sorting accuracy and exceptional team collaboration. At Waste Management i led initiatives that significantly enhanced productivity and efficiency. Skilled in forklift operation and quality control, adept at driving project completion and exceeding employer expectations with minimal supervision. Demonstrates a strong commitment to safety and quality standards, ensuring operational excellence.
Overview
10
10
years of professional experience
Work History
Recycling Sorter
Waste Management Richland Landfill
10.2024 - Current
- Maintained strong attention to detail while performing fast-paced manual sorting tasks, ensuring maximum efficiency without sacrificing accuracy.
- Facilitated open communication among team members, fostering a collaborative atmosphere that boosted productivity levels.
- Sorted materials to separate high-grade materials such as copper and brass.
- Utilized balers to compress recyclable materials.
- Upheld high cleanliness standards within the facility, promoting a safe and efficient working environment.
- Sorted materials such as metals, glass or plastics into appropriate containers for recycling.
- Took notes and kept records of equipment and tool maintenance and materials needed, delivered and sorted.
Supervisor
Kentucky Fried Chicken
01.2022 - 04.2024
- Oversaw daily operations of the restaurant , ensuring smooth workflow and timely completion of tasks.
- Checked inventory / order product
- Managed all money & meetings with bank tellers
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Customer Service Representative
Amazon
04.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Quality Control Inspector
Fieldale Farms
06.2018 - 12.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Evaluated components and final products against quality standards and manufacturing specifications.
Forklift Operator
Bed Bath & Beyond
05.2016 - 04.2017
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Assembly Line Worker
Kubota Manufacturing of America
09.2014 - 02.2016
- Met daily production quotas by working effectively within a fast-paced assembly environment
- Pick parts & pieces needed to assemble tractor
Education
GED -
Lanier Career Academy
Skills
- Sorting accuracy
- Hand-eye coordination
- Waste identification
- Team collaboration
- Forklift operation
- Self motivation
- Quality control
- Record keeping
Timeline
Recycling Sorter
Waste Management Richland Landfill
10.2024 - Current
Customer Service Representative
Amazon
04.2022 - 01.2024
Supervisor
Kentucky Fried Chicken
01.2022 - 04.2024
Quality Control Inspector
Fieldale Farms
06.2018 - 12.2021
Forklift Operator
Bed Bath & Beyond
05.2016 - 04.2017
Assembly Line Worker
Kubota Manufacturing of America
09.2014 - 02.2016
GED -
Lanier Career Academy