Jermia Bohanon
Little Rock,AR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Americas Car-Mart
05.2023 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
Account Representative
Car-Mart
09.2020 - Current
- Contacted customers to assess satisfaction and current needs.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Made hundred plus calls daily
Driver
AutoZone
09.2020 - 05.2021
- Followed all relevant traffic laws and safety regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Department Manager
Lowes Home Improvment
01.2015 - 08.2020
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Nurse Assistant
Brookdale Assisted Living
01.2013 - 01.2015
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
CNA -
Crowleys Ridge Technical Institute
Forrest City, AR06.2011
High School Diploma -
Oakgrove High School
North Little Rock, AR05.2010
Skills
- Product and Service Knowledge
- Task Delegation
- Employee Performance Evaluations
- Cost Reduction
- Employee Scheduling
- Recruiting and Interviewing
- Operations Management
- Customer Relations
- Negotiation
- Policy Enforcement
Timeline
Assistant Manager
Americas Car-Mart
05.2023 - Current
Account Representative
Car-Mart
09.2020 - Current
Driver
AutoZone
09.2020 - 05.2021
Department Manager
Lowes Home Improvment
01.2015 - 08.2020
Nurse Assistant
Brookdale Assisted Living
01.2013 - 01.2015
CNA -
Crowleys Ridge Technical Institute
High School Diploma -
Oakgrove High School
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