Jermia Chatman
Summary
Professional sales expert with proven track record in retail environments. Skilled in product presentation, customer engagement, and inventory management. Strong team collaborator focused on achieving sales targets and adapting to evolving needs. Reliable and driven with excellent communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Interim Home Health Care
11.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
Merchandise Sales Associate
At Home The Home Decor Superstore
10.2023 - 01.2024
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Contributed to store profitability by consistently meeting and exceeding sales targets through upselling techniques and product knowledge.
- Developed strong product expertise to confidently educate customers on features, benefits, and usage instructions for various items in the store's selection.
- Provided valuable feedback to management regarding customer trends or concerns, aiding in the development of effective business strategies.
- Assisted customers in locating desired items, offering personalized recommendations based on their preferences and needs.
- Demonstrated proficiency in operating point-of-sale systems, accurately processing transactions and maintaining balanced cash registers.
- Conducted regular audits of merchandise displays, ensuring compliance with company standards and visual guidelines.
- Boosted merchandise sales by implementing creative visual displays and strategic product placement.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- BOPIS Orders Buy Online Pickup Inspire Assist with picking online and in store pick up ordering pertaining to furniture, decorations, etc major high order volume during the holiday season
Lead Sales Associate
Finish Line
04.2023 - 09.2023
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Store Manager
Jimmy Jazz
12.2020 - 09.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Lead Retail Sales Associate
Champs Sports Store
02.2019 - 12.2020
- Greet customers, Identify needs then make suggestions
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the stores and equipment
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to the store.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined store operations for better efficiency through regular inventory checks and merchandise organization.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
Sales Administration
Chase Global Enterprises
08.2018 - 01.2020
- Maintained hard copy and electronic filing
- Imputed and main all appropriate records such as travel expenses, inventory, and marketing and sales spreadsheets.
- Maintained and respected confidentiality regarding personnel information
- Utilized Microsoft Office and exhibited telephone etiquette protocol
- Maintained accurate records of sales, inventory, and deliveries for streamlined operations and improved efficiency.
- Developed comprehensive understanding of regulatory requirements, ensuring compliance in all aspects of contract administration.
- Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address underperforming areas.
- Implemented process improvements to increase efficiency within the Sales Administration department, resulting in time savings and cost reduction.
Lead Team Member
Walmart
10.2018 - 08.2019
- Championed employee engagement efforts, resulting in higher retention rates and improved morale throughout the organization.
- Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
- Managed a diverse team of professionals, fostering an inclusive work environment that promoted growth and development.
- Delegated tasks strategically based on individual strengths, promoting a sense of ownership among team members while optimizing outcomes.
- Supported cross-functional teams in achieving project goals and meeting tight deadlines.
- Drove results-oriented decision-making by utilizing data analysis and key performance indicators to inform future strategies.
- Collaborated closely with other departments to streamline workflows, identify redundancies, and create innovative solutions that enhanced overall organizational performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Advanced Esthetics -
Paul Mitchell The School Esani
Alpharetta, GA10.2023
High School -
Dunbar Early College High School
Dayton, OH05.2018
Skills
- Customer service
- Microsoft excel
- Inventory management proficiency
- POS system operation
- Cash register operation
- Inventory management
- Computer proficiency and Microsoft office
- Interpersonal communication
Timeline
Direct Support Professional
Interim Home Health Care
11.2024 - Current
Merchandise Sales Associate
At Home The Home Decor Superstore
10.2023 - 01.2024
Lead Sales Associate
Finish Line
04.2023 - 09.2023
Assistant Store Manager
Jimmy Jazz
12.2020 - 09.2021
Lead Retail Sales Associate
Champs Sports Store
02.2019 - 12.2020
Lead Team Member
Walmart
10.2018 - 08.2019
Sales Administration
Chase Global Enterprises
08.2018 - 01.2020
Advanced Esthetics -
Paul Mitchell The School Esani
High School -
Dunbar Early College High School
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