Jermia Martin
Mobile
Summary
Dedicated professional with a strong work ethic and integrity, previously at FedEx, where I enhanced package handling efficiency and reduced damage rates. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Expo Runner
Tom Brown
12.2021 - 11.2023
- Upheld quality control measures by monitoring temperature logs and consistently checking food storage areas for compliance.
- Promoted waste reduction initiatives within the kitchen, repurposing or properly disposing of unused ingredients.
- Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
Package Handler
FedEx
02.2021 - 06.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Ben C. Rain
Mobile, AL06-2020
Skills
- Quick learner
- Strong organization
- Cleanliness standards
- Guest relations
- Customer service
- Patience and empathy
- Time management skills
- Work ethic and integrity
Languages
English
Full Professional
Timeline
Expo Runner
Tom Brown
12.2021 - 11.2023
Package Handler
FedEx
02.2021 - 06.2021
High School Diploma -
Ben C. Rain
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