Jermiah Braswell
Atlanta,GA
Summary
Detail-oriented Security Officer with exceptional memory and awareness of people, events, and facilities. Proficient in emergency response and crisis intervention. Exercises sound judgment in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Rep 1
Department of Aviation Landside Operations
Atlanta, Georgia
03.2024 - Current
- Greeted customers and answered inquiries regarding flight information, airport services, and ground transportation options.
- Ensured compliance with TSA regulations by performing security checks of passenger items prior to check-in.
- Resolved customer complaints quickly and efficiently in order to maintain a positive customer experience.
- Monitored traffic flow to identify potential problems and implemented solutions as needed.
- Alerted supervisors immediately when any suspicious persons or activities were observed.
- Worked closely with airline personnel regarding flight schedules, boarding requirements, and other issues related to passenger safety.
- Analyzed data collected from screenings using advanced computer systems.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Security Officer
Hss Tarian
Atlanta, GA
10.2023 - 03.2024
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Enforced access control measures in accordance with established procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Provided guidance and support to junior staff members on a daily basis.
- Mentored new employees on company policies and procedures, as well as job duties.
- Monitored surveillance systems to detect any suspicious activity.
- Issued security badges to authorized personnel.
- Ensured that all entrances were properly secured throughout the shift.
- Verified credentials of individuals seeking entry into secure areas.
Security Dispatcher
EyeQ Monitoring
Atlanta, GA
06.2020 - 10.2023
- Participated in incident response activities as needed.
- Developed reports detailing findings from surveillance activities.
- Created detailed documentation regarding all security incidents and investigations.
- Reported incidents of suspicious behavior.
- Maintained accurate records of data recorded.
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Collaborated with fellow dispatchers to resolve difficult issues or discrepancies.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Executed proficiency in digital telephone systems.
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Education
BBA - Bachelors Degree Business Economics
Youngstown State University
Youngstown, OH05.2020
Skills
- Incident Reporting
- Customer Relations Skills
- Protocol Implementation
- Friendly, Positive Attitude
- Multitasking
- Law Enforcement Collaboration
- Data Entry
- Analytical and Critical Thinking
- Hazardous Items Understanding
- Premises Surveillance
- Patrolling
- Vigilant and Watchful
- Security Procedures Knowledge
- English Fluency
- Verbal and Written Communication
- Surveillance
- Crime Prevention
- Emergency Response
- Work Ethic
- Team leadership abilities
- Mentoring and advising
- Networking and relationship building
- Professional ethics
- Surveillance monitoring
- Threat detection
- Baggage inspections
- Hazardous items knowledge
- Behavioral observations
- Customer service and assistance
- Procedure Implementation
- Security station experience
- Passenger relations
- Crisis Response
- Customer relations skills
- Protocol implementation
- Integrity and Honesty
- Radio communication
- X-ray machine operation
Accomplishments
Competed in the 2016 College National Championship
Selected in All Conference
M.V.P throughout College football career
References
References available upon request.
Timeline
Rep 1
Department of Aviation Landside Operations
03.2024 - Current
Security Officer
Hss Tarian
10.2023 - 03.2024
Security Dispatcher
EyeQ Monitoring
06.2020 - 10.2023
BBA - Bachelors Degree Business Economics
Youngstown State University
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