Jermiah Jakes
Orlando,FL
Summary
Demonstrated reliability and adaptability in fast-paced environments, leveraging strong communication skills and a positive attitude.
Overview
2
2
years of professional experience
Work History
Esports Team Manager
The Big Steppers
Dallas, TX
05.2025 - Current
- Coordinated team schedules and match preparations for competitive events.
- Developed training programs to enhance player skills and teamwork dynamics.
- Managed communication between players, coaches, and support staff to ensure alignment.
- Implemented performance analysis tools to evaluate player progress and strategy effectiveness.
Discord Event Manager
Global Gaming League
Los Angeles, CA
04.2025 - Current
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Developed detailed project timelines to manage event schedules effectively.
- Implemented feedback mechanisms post-events to enhance future planning processes.
- Conducted market research to identify emerging trends in event management practices.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
Customer Service Specialist
Starlight Family Fun Center
01.2024 - Current
- Provide high-volume customer service for a family entertainment facility, ensuring a smooth guest experience from entry to exit
- Coordinate and host private events, managing multiple schedules and customer expectations simultaneously
- Process transactions accurately using POS systems and oversee skate rental logistics, maintaining safety and equipment quality standards
Education
Esports & Game Business
Full Sail University
Winter Park, FLGeneral Studies Diploma - undefined
DOUGLAS COUNTY HIGH SCHOOL
01.2022
Skills
- Project Management
- Organization
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Team Leadership
- Easily Adaptable
- Rapid Learning
- Event Planning
- Conflict Resolution
Personal Information
Title: Customer Service Specialist
Accomplishments
Established the largest organized tournament for the Global Gaming League with a Marvel Rivals tournament. From it’s success it then led on to have a future collaboration tournament with the Marvel Rivals voice actor for Moon Knight Erik Braa.
Timeline
Esports Team Manager
The Big Steppers
05.2025 - Current
Discord Event Manager
Global Gaming League
04.2025 - Current
Customer Service Specialist
Starlight Family Fun Center
01.2024 - Current
General Studies Diploma - undefined
DOUGLAS COUNTY HIGH SCHOOL
Esports & Game Business
Full Sail University