Jermiah Jose
Cleveland,OH
Summary
Proven leader and adept problem-solver, I significantly enhanced team performance and customer satisfaction at Wendy's Restaurant. Skilled in staff training and development, my approach combines strong decision-making with exceptional customer service, driving results and fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
Wendy Manager
Wendys Restaurant
Cleveland, OH
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Night Stocker
Wholefoods
Beachwood, OH
11.2022 - 02.2023
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Streamlined merchandise restocking process, resulting in reduced time spent on nightly tasks.
- Promoted loss prevention strategies by promptly reporting any instances of theft or suspicious activity during overnight hours.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Responded proactively to unexpected staffing shortages or emergencies, willingly taking on additional responsibilities when necessary for seamless business operations during night shifts.
- Maintained exceptional attendance records, showcasing dedication and reliability to the employer throughout employment tenure as a Night Stocker.
- Fostered positive relationships with co-workers and supervisors, contributing to a collaborative and supportive work environment throughout the night stocking team.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Assisted in maintaining inventory levels by accurately recording and reporting stock discrepancies.
- Enhanced workplace efficiency by regularly updating knowledge on new products, promotions, and company policies.
- Provided backup support to other departments as needed, demonstrating versatility and teamwork capabilities.
- Aided in optimizing store layout by rearranging products based on seasonal demands or promotional events.
- Facilitated smooth shift transitions through effective communication with incoming day staff regarding stock status and pending tasks.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Deli Assistant
Jacks Deli
Beachwood, OH
05.2022 - 11.2022
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Collaborated with team members to ensure smooth operation of the deli department.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Created appealing food arrangements for party trays and specialized orders.
- Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated product knowledge to assist customers in making informed choices, resulting in higher sales.
- Handled cash transactions efficiently, ensuring accuracy in accounting for sales and change given to customers.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
- Supported store management by participating in store-wide initiatives and attending staff meetings regularly.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
- Accurately weighed, labeled, and priced deli items for customers'' convenience, leading to quicker checkout times.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Technical Consultant
Target
Charleston Sc
07.2019 - 08.2022
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Participated in industry conferences, workshops, or seminars for professional development opportunities that enhanced expertise as a Technical Consultant.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
Ticket Sales Agent
Southeastern Stages Bus
Charleston Sc
03.2007 - 01.2022
- Managed high call volume efficiently, ensuring minimal wait times for customers.
- Streamlined ticket purchasing process for improved customer satisfaction and repeat business.
- Developed strong relationships with clients, leading to increased group bookings and referrals.
- Contributed to successful events by working closely with operations staff to communicate venue capacity and requirements.
- Increased ticket sales by proactively engaging with customers and providing exceptional service.
- Collaborated with marketing team to develop promotional strategies for upcoming events.
- Enhanced customer experience, addressing inquiries promptly and accurately.
- Resolved customer complaints professionally, applying empathy and effective problem-solving skills.
- Maintained accurate records of transactions and seat availability in the ticketing system.
- Provided exceptional support during special events, assisting guests with wayfinding and ticketing issues as needed.
- Fostered a positive work environment among colleagues through collaboration, open communication, and sharing best practices.
- Spearheaded efforts to improve online ticketing system functionality, enhancing user experience for patrons.
- Identified opportunities for improvement in sales processes, implementing changes that led to enhanced efficiency within the department.
- Maximized revenue with strategic upselling of premium seating options and event packages.
- Achieved top sales performer status consistently through proactive engagement with potential buyers at all touchpoints within the venue environment.
- Trained new employees on company policies, software systems, and sales techniques to ensure consistent performance across the team.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Deli Supervisor
Mcalisters Deli
Charleston Sc
01.2002 - 09.2009
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Reduced food waste by implementing proper portion control, storage, and rotation practices.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Assisted customers with special orders for catering events or parties, providing recommendations based on specific needs or preferences.
- Improved staff performance through regular training sessions, coaching, and performance evaluations.
- Coordinated cross-training initiatives within the team members leading them to develop new skills that enhanced their adaptability across the deli operations.
- Analyzed sales data to identify trends in product popularity, adjusting inventory orders accordingly for optimized selection offerings.
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
- Streamlined deli operations for increased efficiency and productivity with effective scheduling and delegation of tasks.
- Adhered to all safety standards when using slicers, knives, fryers, ovens, or other potentially hazardous equipment within the deli area.
- Reviewed and updated department signage to ensure accurate pricing, nutritional information, and allergen warnings for customers.
- Promoted a positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
- Enhanced customer satisfaction by ensuring prompt and accurate order fulfillment in the deli department.
- Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Observed quality assurance standards to optimize freshness of deli products.
- Inventoried food products and associated materials on weekly basis.
- Set schedules for 6 staff by planning and designating shifts and hours.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Schedule Preparation
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
Timeline
Wendy Manager
Wendys Restaurant
04.2024 - Current
Night Stocker
Wholefoods
11.2022 - 02.2023
Deli Assistant
Jacks Deli
05.2022 - 11.2022
Technical Consultant
Target
07.2019 - 08.2022
Ticket Sales Agent
Southeastern Stages Bus
03.2007 - 01.2022
Deli Supervisor
Mcalisters Deli
01.2002 - 09.2009