Jermiah Jose
Cleveland,OH
Summary
Proven leader and adept problem-solver, I significantly enhanced team performance and customer satisfaction at Wendy's Restaurant. Skilled in staff training and development, my approach combines strong decision-making with exceptional customer service, driving results and fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
Wendy Manager
Wendys Restaurant
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Night Stocker
Wholefoods
11.2022 - 02.2023
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Streamlined merchandise restocking process, resulting in reduced time spent on nightly tasks.
- Promoted loss prevention strategies by promptly reporting any instances of theft or suspicious activity during overnight hours.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Responded proactively to unexpected staffing shortages or emergencies, willingly taking on additional responsibilities when necessary for seamless business operations during night shifts.
- Maintained exceptional attendance records, showcasing dedication and reliability to the employer throughout employment tenure as a Night Stocker.
- Fostered positive relationships with co-workers and supervisors, contributing to a collaborative and supportive work environment throughout the night stocking team.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Assisted in maintaining inventory levels by accurately recording and reporting stock discrepancies.
- Enhanced workplace efficiency by regularly updating knowledge on new products, promotions, and company policies.
- Provided backup support to other departments as needed, demonstrating versatility and teamwork capabilities.
- Aided in optimizing store layout by rearranging products based on seasonal demands or promotional events.
- Facilitated smooth shift transitions through effective communication with incoming day staff regarding stock status and pending tasks.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Deli Assistant
Jacks Deli
05.2022 - 11.2022
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Collaborated with team members to ensure smooth operation of the deli department.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Created appealing food arrangements for party trays and specialized orders.
- Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated product knowledge to assist customers in making informed choices, resulting in higher sales.
- Handled cash transactions efficiently, ensuring accuracy in accounting for sales and change given to customers.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
- Supported store management by participating in store-wide initiatives and attending staff meetings regularly.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
- Accurately weighed, labeled, and priced deli items for customers'' convenience, leading to quicker checkout times.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Technical Consultant
Target
07.2019 - 08.2022
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Participated in industry conferences, workshops, or seminars for professional development opportunities that enhanced expertise as a Technical Consultant.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Increased client retention rate by building strong relationships through effective communication, understanding their goals, and delivering tailored technology solutions.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
Ticket Sales Agent
Southeastern Stages Bus
03.2007 - 01.2022
- Managed high call volume efficiently, ensuring minimal wait times for customers.
- Streamlined ticket purchasing process for improved customer satisfaction and repeat business.
- Developed strong relationships with clients, leading to increased group bookings and referrals.
- Contributed to successful events by working closely with operations staff to communicate venue capacity and requirements.
- Increased ticket sales by proactively engaging with customers and providing exceptional service.
- Collaborated with marketing team to develop promotional strategies for upcoming events.
- Enhanced customer experience, addressing inquiries promptly and accurately.
- Resolved customer complaints professionally, applying empathy and effective problem-solving skills.
- Maintained accurate records of transactions and seat availability in the ticketing system.
- Provided exceptional support during special events, assisting guests with wayfinding and ticketing issues as needed.
- Fostered a positive work environment among colleagues through collaboration, open communication, and sharing best practices.
- Spearheaded efforts to improve online ticketing system functionality, enhancing user experience for patrons.
- Identified opportunities for improvement in sales processes, implementing changes that led to enhanced efficiency within the department.
- Maximized revenue with strategic upselling of premium seating options and event packages.
- Achieved top sales performer status consistently through proactive engagement with potential buyers at all touchpoints within the venue environment.
- Trained new employees on company policies, software systems, and sales techniques to ensure consistent performance across the team.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Deli Supervisor
Mcalisters Deli
01.2002 - 09.2009
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Reduced food waste by implementing proper portion control, storage, and rotation practices.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Assisted customers with special orders for catering events or parties, providing recommendations based on specific needs or preferences.
- Improved staff performance through regular training sessions, coaching, and performance evaluations.
- Coordinated cross-training initiatives within the team members leading them to develop new skills that enhanced their adaptability across the deli operations.
- Analyzed sales data to identify trends in product popularity, adjusting inventory orders accordingly for optimized selection offerings.
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
- Streamlined deli operations for increased efficiency and productivity with effective scheduling and delegation of tasks.
- Adhered to all safety standards when using slicers, knives, fryers, ovens, or other potentially hazardous equipment within the deli area.
- Reviewed and updated department signage to ensure accurate pricing, nutritional information, and allergen warnings for customers.
- Promoted a positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
- Enhanced customer satisfaction by ensuring prompt and accurate order fulfillment in the deli department.
- Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Observed quality assurance standards to optimize freshness of deli products.
- Inventoried food products and associated materials on weekly basis.
- Set schedules for 6 staff by planning and designating shifts and hours.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Schedule Preparation
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
Timeline
Wendy Manager
Wendys Restaurant
04.2024 - Current
Night Stocker
Wholefoods
11.2022 - 02.2023
Deli Assistant
Jacks Deli
05.2022 - 11.2022
Technical Consultant
Target
07.2019 - 08.2022
Ticket Sales Agent
Southeastern Stages Bus
03.2007 - 01.2022
Deli Supervisor
Mcalisters Deli
01.2002 - 09.2009