Jermiah Sarno
Thornton,CO
Summary
Hardworking and passionate Information Technology, ATS graduate. Strong organizational and communication skills. Eager to secure an entry-level Information Technology position. Ready for a position that offers professional challenges utilizing technology skills.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx
10.2023 - Current
- Follows safety regulations to maintain safe work environment.
- Improves package handling efficiency by implementing proper sorting and organizing techniques.
- Reduces damage rates for packages through careful handling and adherence to safety protocols.
Delivery Driver
Door Dash
06.2022 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
Kohls Department Store
05.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associates of Technical Studies - Information Technology
Eastern Gateway Community College
Steubenville, OH05.2024
High School Diploma -
Mountain Range High School
Westminster, CO05.2022
Skills
Troubleshooting
Types 60 WPS
Computer Building
Customer Service
Communication
Computer Enthusiast
Timeline
Package Handler
FedEx
10.2023 - Current
Delivery Driver
Door Dash
06.2022 - 10.2023
Customer Service Representative
Kohls Department Store
05.2021 - 05.2022
Associates of Technical Studies - Information Technology
Eastern Gateway Community College
High School Diploma -
Mountain Range High School