Results-driven and customer-oriented IT professional with a solid technical troubleshooting, customer service, and problem-solving background. Adept at providing efficient support and resolving technical issues while maintaining a positive attitude in fast-paced environments. Committed to delivering exceptional service and exceeding end-users expectations by leveraging strong communication and interpersonal skills. Experienced in collaborating effectively with cross-functional teams and adapting to new technologies and processes. Seeking an entry-level IT/Help desk position to contribute to a dynamic organization's success while further developing technical expertise and delivering outstanding support to end-users.