Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jermica Hines

CHARLOTTE,NC

Summary

Dynamic and detail-oriented professional with a proven track record at Amazon, excelling in team leadership and customer satisfaction. Recognized for enhancing order accuracy and reducing product damage rates through meticulous handling. Committed to continuous learning and collaboration, ensuring a safe and efficient work environment while exceeding expectations.

Overview

12
12
years of professional experience

Work History

Tour Guide

Amazon
10.2023 - 04.2025
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Fulfillment Associate

Amazon
10.2020 - 04.2025
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Visual Merchandiser

Banana Republic
08.2013 - 06.2019
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Education

Associate Of Applied Science - Fashion Marketing

Art Institute of Charlotte
Charlotte, NC
01.2013

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership

Timeline

Tour Guide

Amazon
10.2023 - 04.2025

Fulfillment Associate

Amazon
10.2020 - 04.2025

Visual Merchandiser

Banana Republic
08.2013 - 06.2019

Associate Of Applied Science - Fashion Marketing

Art Institute of Charlotte

Similar Profiles

CREATE PROFILE
Jermica Hines