JERMINIA MOORE
Homewood,IL
Summary
Dynamic Operations Manager with a proven track record at Allied Universal Security Services, excelling in performance monitoring and strategic planning. Enhanced operational efficiency, achieving significant profit increases through cost reduction strategies and employee motivation. Skilled in client relations and team leadership, fostering strong partnerships and driving business success.
Overview
28
28
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
02.2015 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
911 Communications Supervisor
Dixmoor Police Department
01.1997 - 01.2014
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Reduced risks and emergency response issues by observing public safety field units.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Paid attention to detail while completing assignments.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Science - Law
Roosevelt University
Chicago, IL05-1998
Skills
- Performance monitoring
- Incidents management
- Marketing
- Performance reporting
- Labor relations
- Business development understanding
- Employee motivation
- Cost reduction strategies
- Strategic planning
- Workforce management
- Onboarding and orientation
- Organizational management
- Case management
- Operational efficiency
- Customer relationship management (CRM)
- Maintaining compliance
- Multi-unit operations management
- Policies and procedures implementation
- Strategic partnerships
- Product management
- HR planning
- Multi-site operations
- Business strategy development
- Client relations
- Goal attainment
- Workforce training
- Operations monitoring
- Staff management
- Building and facility management
- Decision-making
- Customer service
- Data analysis
- Data management
- Customer retention
- Team building/leadership
- Process improvement strategies
- Client relationships
- Employee relations and conflict resolution
- Schedule management
Timeline
Operations Manager
Allied Universal Security Services
02.2015 - Current
911 Communications Supervisor
Dixmoor Police Department
01.1997 - 01.2014
Bachelor of Science - Law
Roosevelt University
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