Jermira Ellison
Houston,TX
Summary
Proven Customer Service Representative at Affordable Dentures & Implants, excelling in problem resolution and critical thinking. Demonstrated ability to enhance customer loyalty through empathetic complaint handling and effective dispute resolution. Skilled in Microsoft Excel and active listening, contributing to team development and consistent service excellence. Achieved a significant increase in repeat business by prioritizing customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Affordable Dentures & Implants
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Carrington College
Sacramento, CA2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Microsoft Excel
- Complaint resolution
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Prioritization
Timeline
Customer Service Representative
Affordable Dentures & Implants
06.2021 - Current
Carrington College