Jermisha Davis
Cedar Hill,TX
Summary
Experienced nurse leader with a strong foundation in innovation, coaching, and quality improvement. Successfully managed healthcare teams to increase patient quality of care and staff satisfaction at the lowest cost. Demonstrated proficiency in critical thinking and effective communication, driving positive outcomes in patient care and team collaboration. Passionate about continuously improving processes to enhance overall healthcare delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Nurse Supervisor
UT Southwestern Medical Center
08.2023 - Current
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Advocated for patient needs within the healthcare organization, working closely with multidisciplinary teams to optimize resource allocation and service delivery.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Enhanced overall staff morale by recognizing individual achievements and fostering a collaborative, supportive work environment.
- Assisted in the onboarding process for new hires, offering guidance and mentorship to help them acclimate quickly to their roles.
- Evaluated clinical competency of nursing staff through direct observation, feedback sessions, and periodic skills assessments.
- Oversaw quality assurance initiatives to identify areas of improvement within the department and implement corrective action plans accordingly.
- Streamlined patient care processes for increased efficiency and improved quality of care.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Prioritized and distributed assignments and workload based on individual staff strengths and experience.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
Registered Nurse
UT Southwestern Medical Center
05.2018 - 07.2023
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle opt
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Provided exceptional care to high-acute patients needing complex care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Documented treatments delivered, medications administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
RN
NEURO/MED, SURG Medical City
10.2016 - 07.2020
- Provided efficient nursing care to patients using standards of care set forth by American Nurse Association
- Reviewed, evaluated, and modified patients’ plan of care in manner to provide best care for patients.
- Provided support and compassion to patients and their families.
- Educated and advocated for patients and their families.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Front Counter Data Clerk
Boys & Girls Club of Greater
09.2012 - 10.2016
- Performed routine clerical duties including but not limited to data entry, taking inbound calls, and greeting guest
- Delegated tasks to subordinates; collected and analyzed data
- Managed over 100 payment accounts
Intern/Activity Leader
Boys and Girls Club of East Texas
06.2012 - 08.2012
- Planned and implemented activities for over 50 students in summer program.
- Coordinated with staff to develop student safety protocols.
- Provided supervision for over 50 students in summer program.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Prepared project presentations and reports to assist senior staff
Customer Service Representative
Etech Inc, Verizon Campaign
03.2011 - 08.2012
- Providing great customer service to Verizon residential customers, assisting customers with online registration, collecting data and problem solving.
- Managed over 60 customer calls per day.
- Trained staff on operating procedures and company services
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Game Supervisor
Stephen F.Austin State University Recreation Center
08.2007 - 05.2010
- Registered teams for intramural sports activities.
- Tracked statistics for over 30 individuals/teams.
- Provided CPR or injury aid to injured players during Fall and Spring Semesters of school.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
Summer Intern
Mary Kay Summer Student, Mary Kay Corporate Building
05.2008 - 08.2008
- Completed routine clerical duties.
- Supported implementation of Mary Kay seminar activities.
- Organized over 100 sales director files.
Education
Master of Science - Nursing Administration
The University of Texas At Arlington
Arlington, TX07-2025
Bachelor of Science - to, Nursing
The University of Texas At Arlington
Arlington, TX05.2023
Associate of Applied Science - Nursing
El Centro College
Dallas, TX05.2016
Bachelor of Science - Health Science
Stephen F.Austin State University
Nacogdoches, TX08.2012
Skills
- HIPAA compliance expertise
- Quality assurance initiatives
- Multidisciplinary partnership
- Team development
- Effective therapeutic communication
- Participatory governance model
- Healthcare operations oversight
- Strategic decision-making
- Process analysis
- Instructional techniques
- Evidence-based practice
- Mentoring proficiency
Certification
Advance Cardiac Life Support (ACLS) Certified by American Heart Association Basic Life Support ( BLS) Certified by American Heart Association Registered Nurse: Texas Board of Nurses License
Multiple Sclerosis Certified Nurse (MSCN)
Ambulatory Care Nursing Certification (AMB-BC)
Affiliations
- Co-Chair of Neurology Unit Based Council 2022-2023
Awards
2025 Meritorious Service Award
Timeline
Registered Nurse Supervisor
UT Southwestern Medical Center
08.2023 - Current
Registered Nurse
UT Southwestern Medical Center
05.2018 - 07.2023
RN
NEURO/MED, SURG Medical City
10.2016 - 07.2020
Front Counter Data Clerk
Boys & Girls Club of Greater
09.2012 - 10.2016
Intern/Activity Leader
Boys and Girls Club of East Texas
06.2012 - 08.2012
Customer Service Representative
Etech Inc, Verizon Campaign
03.2011 - 08.2012
Summer Intern
Mary Kay Summer Student, Mary Kay Corporate Building
05.2008 - 08.2008
Game Supervisor
Stephen F.Austin State University Recreation Center
08.2007 - 05.2010
Master of Science - Nursing Administration
The University of Texas At Arlington
Bachelor of Science - to, Nursing
The University of Texas At Arlington
Associate of Applied Science - Nursing
El Centro College
Bachelor of Science - Health Science
Stephen F.Austin State University
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