Jermond Burroughs
Dallas
Summary
Detail-oriented professional experienced in fast-paced operations, leveraging critical thinking and decision-making skills to ensure service excellence. Utilizes structured workflows and KPIs to prioritize tasks and maintain accuracy. Strong technical foundation in computer systems and emerging AI technologies, with a commitment to continuous professional development and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sit-Down Forklift Operator
DSV
Dallas
04.2025 - Current
- Executed precise material handling and inventory movements, ensuring timely delivery and availability of materials.
- Coordinated loading and unloading of trucks to maintain workflow efficiency.
- Coordinated shift handoffs and provided critical status updates, facilitating seamless operations between teams.
- Conducted routine checks on equipment for safety and performance.
Inventory Control Specialist
MEI Mail Services
Dallas
07.2023 - 03.2025
- Entered and monitored data in inventory management systems, maintaining real-time accuracy.
- Conducted cycle counts and audits to ensure accuracy of inventory records and resolve discrepancies.
- Investigated and resolved misplaced item issues, enhancing order accuracy and minimizing losses.
- Supported cross-functional teams during high-volume periods, ensuring adherence to safety and process standards.
Receiving Lead
SEW-Eurodrive
Dallas
02.2016 - 03.2021
- Led cycle counts and stock assessments, enhancing accuracy and ensuring production continuity.
- Identified workflow gaps and implemented process improvements that reduced handling errors.
- Oversaw inbound shipments, documentation, and secure storage to ensure compliance with organizational protocols.
- Troubleshot printer connectivity, software issues, and internet outages in the Receiving department to maintain operational efficiency.
Education
IT Support Technical Training -
Per Scholas
Dallas, TX01-2026
Skills
- Critical thinking
- Customer service interaction
- Workflow coordination
- Microsoft Office Suite and 365
- Windows 10 and 11
- Email and calendaring
- macOS
- Access coordination
- Decision-making
- Project management
- Time management
- Google Workspace
- Cloud storage solutions
- Zoom and Slack
- Computer proficiency
Projects And Achievements
Records Digitization Support, Dallas Police Department, Supported migration of legacy microfiche records to digital formats. Cataloged and verified records for data integrity, tracked progress in structured logs, and communicated status updates to stakeholders. Demonstrated confidentiality, quality control, and documentation accuracy — directly applicable to IT asset and incident tracking.
Certification
- Google IT Support Certificate, Attained
- Google AI Professional Certificate, Attained
- CompTIA A+, In Progress
Skills
Windows 10/11, Microsoft Office Suites, macOS, Microsoft 365, Google Workspace, email/calendaring, cloud storage, Zoom, Slack, license and access coordination
Education And Technical Training
Per Scholas, IT Support Technical Training, Dallas, TX, 2026
Timeline
Sit-Down Forklift Operator
DSV
04.2025 - Current
Inventory Control Specialist
MEI Mail Services
07.2023 - 03.2025
Receiving Lead
SEW-Eurodrive
02.2016 - 03.2021
IT Support Technical Training -
Per Scholas